Bilingual Customer Support Specialist (English & Mandarin)

Full Smart Technology Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading technology solutions provider in Singapore is seeking a motivated customer service representative. The role involves providing first-level support to customers, both over the phone and via email. Candidates must have at least 1 year of relevant experience and be able to communicate in both English and Mandarin. This position offers a fast-paced environment, ideal for positive-minded individuals eager to assist customers and resolve queries.

Qualifications

• Minimum 1 year of experience in a similar position.
• Able to converse in English and Mandarin as customers require.
• Highly motivated and positive-minded.

Responsibilities

• Provide first-level support and customer service.
• Escalate problems or issues promptly and resolve customer queries.
• Manage modified parts repairs and warranty claims.

Skills

Customer service

Interpersonal skills

Communication skills

Problem-solving

Motivation

Job description

A leading technology solutions provider in Singapore is seeking a motivated customer service representative. The role involves providing first-level support to customers, both over the phone and via email. Candidates must have at least 1 year of relevant experience and be able to communicate in both English and Mandarin. This position offers a fast-paced environment, ideal for positive-minded individuals eager to assist customers and resolve queries.