Key Responsibilities
- Beverage Preparation: Brewing coffee, operating espresso machines, grinding coffee beans, steaming and frothing milk for various espresso-based drinks, and preparing other specialty drinks like teas.
- Customer Service: Greeting customers, taking orders accurately, answering questions about menu items, and providing recommendations for drinks.
- Sales & Transactions: Operating the point-of-sale (POS) system to process orders and payments, handling cash and card transactions.
- Food Service: Preparing and serving food items, such as baked goods, sandwiches, and pastries, as per the menu.
- Cleaning & Maintenance: Cleaning and sanitizing work areas, equipment (espresso machines, grinders), and seating areas to maintain hygiene standards.
- Restocking & Inventory: Monitoring and restocking supplies like coffee beans, milk, cups, and other consumables.
- Teamwork: Collaborating with other staff members to ensure efficient operations and a positive customer experience.
Required Skills & Qualifications
- Customer Service: Strong interpersonal skills to engage with customers and build relationships.
- Communication Skills: Clearly communicate with customers and team members, taking orders and noting preferences.
- Multitasking: Ability to handle multiple tasks and orders efficiently, especially during busy periods.
- Coffee Knowledge: A passion for coffee and understanding of different brewing methods and drink recipes.
- Technical Skills: Familiarity with operating coffee-making equipment and POS systems.
- Attention to Detail: Noticing customer preferences and ensuring drinks are made to standard.