Banking Production Incident & Risk Recovery Analyst

UNITED OVERSEAS BANK LIMITED; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A major banking institution in Singapore seeks an experienced application support professional. The role requires ownership of production issues, ensuring timely and quality support in a fast-paced environment. Candidates should have at least 4 years of experience in 2nd level support within the banking sector, strong knowledge of AML and KYC, and familiarity with tools like Hadoop and SQL. This position demands a client-focused approach and excellent communication skills, along with a willingness to be on-call 24/7.

Qualifications

• Minimum 4 years of 2nd level application support in banking industry experience.
• In-depth knowledge of Anti Money Laundering (AML) and Know Your Client (KYC).
• Willing to be on-call 24 x 7.
• Excellent communication and inter-personal skills.

Responsibilities

• Track and monitor production issues until resolution.
• Provide timely issue escalation to management.
• Ensure user satisfaction through quality delivery.
• Maintain timely user request and incident logging.
• Facilitate audit requirements with accurate data.

Skills

Application support

Communication skills

Problem-solving

Proactive mindset

Client focus

Tools

Hadoop

SQL

Oracle

Microsoft Technologies

Linux/Unix

Job description

A major banking institution in Singapore seeks an experienced application support professional. The role requires ownership of production issues, ensuring timely and quality support in a fast-paced environment. Candidates should have at least 4 years of experience in 2nd level support within the banking sector, strong knowledge of AML and KYC, and familiarity with tools like Hadoop and SQL. This position demands a client-focused approach and excellent communication skills, along with a willingness to be on-call 24/7.