Banking Operation Manager

CTBC BANK CO., LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A reputable banking institution in Singapore is seeking a skilled banking professional with at least 5 years of operational experience. The role involves project management, risk assessment, and customer service responsibilities. The ideal candidate should possess skills in communication and proficiency in both Mandarin and English. This position offers a dynamic work environment aimed at enhancing operational efficiency and customer satisfaction.

Qualifications

• Minimum 5 years of relevant operational banking experience.
• Broad understanding of banking products, operations, systems, and procedures.
• Knowledge of regulatory and internal management reporting requirements.
• Proficiency in Mandarin and English.

Responsibilities

• Assist in project management and coordination of Operational & Technology projects.
• Monitor operational loss events and report to senior management.
• Participate in business continuity management and training.
• Assist in outsourcing risk assessments and maintain outsourcing register.
• Collate weekly communication papers and key performance indicators.

Skills

Project Management

Risk Assessment

Customer Service

Audit

Compliance

Team Management

Business Continuity Management

Business Analytics

Education

Degree holder in a relevant field

Tools

Tableau

Microsoft Excel

Job description

Roles & Responsibilities

JOB PURPOSE :

• To assist the Team Lead / Department Head of O&T in the periodic monitoring of the essential responsibilities outlined below,
• To ensure assignments are carried out according to schedule and requirements, and to report any irregularities to Department Head for remedial measures.
• To carry out any other duties as assigned from time to time by Department Head.

PRINCIPAL RESPONSIBILITIES :

1. Project Management

• Assist Department Head to plan, budget, oversee, coordinate and document all aspects of specific O&T Projects
• To liaise with Head Office’s project team and local stakeholders on matters related to the Projects.
• To ensure that the scope and direction of each project is on schedule, as well as other department for support.

2. Operations Risk Monitoring

• Assist in monitoring of Branch Operational Loss Events.
• Coordination with Branch’s stakeholders to report any operational loss to senior management
• Assist to report promptly all branch’s operational loss events to Head Office via system
• Assist in maintaining effective & efficient Internal Control and adopt best practices

3. Business Continuity Management Responsibilities

• Assist to monitor BCM Policy and Branch BCP are up to date
• Assist and coordinate with departments BCP coordinator to review their respective BIA / BCP
• Assist in Planning, Testing (such as Call Tree & Industrial Wide Exercise by ABS)
• To plan BCM Awareness Training
• To participate as an observer in branch BCP Test (conducted by IT) and forward BCP report to Head office

4. Outsourcing Responsibilities

• Assist in Outsourcing Risk Assessment
• Assist business owner to complete periodic risk assessment and due diligence checks on service provider
• To monitor and follow up periodic review of service providers with respective business owners and other matters relating to outsourcing arrangement.
• Maintain Outsourcing Register
• Assist business owner to complete the documentation for entering into outsourcing arrangement
• Assist to submit and monitor annual review for outsourced service under FSC / MAS.

5. Management Monitoring

• Weekly communication paper – Assist to collate weekly communication paper from business.
• Assisting in collating O&T respective units’ Key performance Indicators and prepare monthly report to Head Office.

6. Customer Service (Back up)

• To assist customer service team on to provide service to bank customers while ensuring compliance with procedures and work instructions.
• Assist team members to resolve any customer’s query or compliant and report to relevant stakeholder if needed.

7. Audit Confirmation Handling

• Handling of audit confirmation for Corporate Banking customers.

KEY COMPETENCIES :

• Degree Holder with minimum 5 years of relevant operational banking experience
• Broad understanding of banking products, operations, systems and procedures.
• Knowledge and understanding of regulatory and internal management reporting requirements
• Good Inter-personal communication Skills
• MS Office skills
• May deal with Mandarin-speaking stakeholders and documents. Proficiency in English and Mandarin is essential

Tell employers what skills you have

• Tableau
• Microsoft Excel
• Due Diligence
• Risk Assessment
• Strategy Development
• Outsourcing
• Inventory
• Demand Generation
• Compliance
• Team Management
• Business AnalyticsBusiness Continuity Management
• Banking
• Customer Service
• Teamwork Skills
• Audit