AVP, Client Complaints & Communications, Private Banking

DBS; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A major financial institution in Singapore is seeking an Assistant Vice President / Senior Associate for Client Complaint Management & Communications. This role involves leading client complaint investigations, drafting communications for crisis situations, and identifying process improvements. The ideal candidate should have a degree in a relevant field, at least 5 years of experience in financial services or marketing communications, and strong analytical skills. Proficiency in MS Office and AI tools is required.

Qualifications

• Minimum 5 years of experience in financial services or marketing communications.
• Experience in drafting client or internal communications preferred.
• Ability to communicate effectively under pressure.

Responsibilities

• Lead the end-to-end management of client complaints.
• Draft actionable communications during crisis events.
• Identify systemic gaps and propose enhancements.

Skills

Investigative mindset

Strong communication skills

Stakeholder management

Analytical thinking

Team collaboration

Education

Degree in Business, Banking, Finance or related discipline

Tools

MS Office (Word, Excel, PowerPoint)

AI/design tools (ChatGPT, Canva, Adobe Creative Suite)

Job description

A major financial institution in Singapore is seeking an Assistant Vice President / Senior Associate for Client Complaint Management & Communications. This role involves leading client complaint investigations, drafting communications for crisis situations, and identifying process improvements. The ideal candidate should have a degree in a relevant field, at least 5 years of experience in financial services or marketing communications, and strong analytical skills. Proficiency in MS Office and AI tools is required.