Automotive Service Manager: Lead Workshop & Customer Care

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in Singapore is seeking an experienced service centre supervisor. The role entails overseeing operations, driving performance, ensuring customer satisfaction, and maximizing workshop efficiency. Candidates should have a diploma or degree in Mechanical or Engineering-related discipline with at least 5 years of supervisory experience in the automotive dealership sector. A competitive remuneration package and benefits are offered.

Benefits

Competitive remuneration package

Comprehensive benefits

Qualifications

• At least 5 years of supervisory experience in automotive service.
• Professional experience in the service division of an automotive dealership.
• Strong leadership capabilities.

Responsibilities

• Oversee service centre operations to achieve business goals and KPIs.
• Drive performance and customer satisfaction.
• Plan and implement personnel requirements for aftersales.
• Manage escalated customer enquiries and ensure exceptional service recovery.

Skills

Leadership qualities

Analytical skills

Customer service focus

Education

Diploma or Degree in Mechanical or Engineering-related discipline

Job description

A leading automotive service provider in Singapore is seeking an experienced service centre supervisor. The role entails overseeing operations, driving performance, ensuring customer satisfaction, and maximizing workshop efficiency. Candidates should have a diploma or degree in Mechanical or Engineering-related discipline with at least 5 years of supervisory experience in the automotive dealership sector. A competitive remuneration package and benefits are offered.