Associate / Domestic Digital Payment Processing, Group COO

DBS Bank; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent financial institution in Singapore is seeking an experienced professional to join the Domestic Digital Payment Processing team. This role focuses on seamless processing of domestic digital payments, ensuring accurate transaction management and stakeholder communication. Candidates should have a minimum of 4 years’ experience in Banking Operations, showcasing strong risk management and interpersonal skills. The position offers an opportunity for significant impact on customer satisfaction and operational integrity.

Qualifications

• Min 4 years of relevant working experience in Banking Operations.
• Strong risk awareness and ability to manage/address risks.
• Ability to work with internal stakeholders across different functions.

Responsibilities

• Accurately process domestic digital payments and manage transactions.
• Manage and respond to stakeholder inquiries in a timely manner.
• Conduct thorough investigations and reconciliations of customer transactions.

Skills

Risk management

Stakeholder communication

Organizational skills

Interpersonal skills

Job description

Job Purpose

The purpose of this position is to ensure seamless customer experiences by minimizing disruptions in domestic digital payment journeys, thereby safeguarding and enhancing customer satisfaction within the Domestic Digital Payment Processing team.

Responsibilities

• Payment Processing & Transaction Management: Accurately process domestic digital payments and post entries across various payment systems, ensuring timely and efficient transaction completion. This includes processing exceptions, stop payment requests, and managing honouring/returning transactions.
• Stakeholder Communication & Support: Manage and respond to inquiries from stakeholders received via functional mailboxes, service requests, and workflow systems, providing timely and accurate resolutions.
• Transaction Investigation & Reconciliation: Conduct thorough investigations and reconciliations of customer transactions to resolve discrepancies and ensure accuracy.

Data Management & Archival

Ensure proper management, maintenance, and archival of all relevant data, adhering to established protocols and regulatory requirements.

Data Entry & Reporting

Perform data entry for statistics related to Domestic Digital Payments, contributing to accurate reporting and analysis.

Compliance & Operational Adherence

Adhere strictly to all compliance regulations, standard operating procedures (SOPs), and internal guidelines to mitigate risks and maintain operational integrity.

Billing & Pricing Support

Assist with billing-related matters and maintain/manage pricing requests, ensuring accurate financial operations.

Requirements

• Min 4 years of relevant working experience in Banking Operations.
• Strong risk awareness and ability to manage/ address them
• Sound understanding of local competitors and payment eco-system.
• Ability to work with internal stakeholders across different functions.
• Good organisational skills.
• Strong interpersonal skills