Associate, Onboarding Operations

AIRWALLEX (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A financial services company based in Singapore is seeking a Senior IC for Onboarding Operations. In this role, you will optimize processes and work closely with teams to ensure compliance and operational efficiency. The ideal candidate has 4-6 years of experience in operations, preferably within banks or fintechs, and possesses strong analytical and project management skills. You will analyze onboarding data and drive improvements across the organization, contributing significantly to customer engagement strategies.

Qualifications

• 4–6 years of experience in operations, preferably in a bank or fintech environment.
• Comfort with ambiguity in fast-paced dynamic environments.
• Self-starter attitude with a detail-oriented approach.

Responsibilities

• Optimize onboarding operations processes and drive efficiencies.
• Develop processes for onboarding platforms and ensure compliance.
• Analyze data to make informed operational decisions.

Skills

Process-oriented

Strong analytical skills

Project management

Strong communication

Stakeholder management

Data-driven decision making

Team player

Education

Bachelor’s Degree or equivalent

Tools

SQL

Looker

Job description

What you'll do:

• As a senior IC optimize Onboarding Operations processes, partner closely with Team Lead and our commercial team to define our strategy to engage customers from end-to-end of the funnel
• Drive constant efficiency on how to optimize and scale onboarding through various means (i.e. outsourcing, tools, vendors, product improvements)
• Empower KYC Operations team members by developing processes and standard operating procedures to clearly define tactics across both SMEs & Platforms
• Develop refined processes on how we onboard platforms and collaborate with prospective and existing financial institutions partners as applicable
• Work closely with the US Compliance Team to implement processes to meet regulatory requirements as necessary
• Be subject matter expert in KYC – you have a passion for detecting fraud/risk and ensuring protection from bad actors
• Analyze onboarding and customer data to make data-informed decisions to drive operational efficiencies and address compliance gaps

Who you are:

• Compliance obsessed – You are able to quickly understand the intricacies with regulatory needs and you will ensure any concerns are voiced
• A solid program manager – You have the necessary leadership skills to influence and motivate those around you
• Data-driven – You are able to deep dive into the data to identify root cause issues and bring them up a level to make intelligent business decisions
• Process-oriented – You enjoy following and creating procedures to ensure an efficient and well-documented process
• A team player – But you enjoy working independently as much as you enjoy working with a team
• A master prioritizer – You use your sound judgment and data to assess all of the tasks at hand and are decisive in determining a holistic approach on key priorities
• Inquisitive by nature – You know when to dive a little deeper to get to the bottom of a problem and solve it; you ask the right questions to arrive at solutions efficiently and creatively

What you'll bring:

• Bachelor’s Degree or equivalent
• 4–6 years of experience in operations
• Prior experience at a bank, fintech, or AML/KYC is preferred
• Self‑starter attitude who is not afraid to get into the details
• Excellent project management skills
• Strong communication and stakeholder management skills
• Strong analytical and data visualization skills, SQL and Looker experience is a plus
• Comfort with ambiguity in a fast‑paced, dynamic environment is a must; past exposure to a high‑growth and/or globally distributed startup is also a plus
• A knack for identifying process improvement opportunities and an ability to proactively share feedback and ideas with management to help drive change
• Experience or comfort working in a global environment