Associate Manager/ Manager, Hotel Planning & Operations (Category Management and Commercial Pla[...]

Klook Travel Technology Limited; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading travel technology platform in Singapore seeks a strategic leader to drive the hotel vertical's performance. Candidates should have over 5 years of experience in e-commerce or OTA and be fluent in English and Chinese. The role involves shaping business strategies, managing cross-departmental projects, and leveraging data for performance optimization. This opportunity offers career growth in a dynamic and inclusive environment.

Benefits

Dynamic and inclusive work environment

Opportunities for career growth

Ownership of impactful projects

Qualifications

• 5+ years of experience in OTA, e-commerce, or tech startups.
• Experience in travel products is a plus.
• Proven track record of driving projects with visible results.

Responsibilities

• Lead and drive commercial and service-level performance.
• Shape business model and roadmaps for hotel vertical.
• Define key metrics and optimize performance using data analysis.

Skills

Commercial performance management

Data analysis

Cross-departmental project management

Fluent in English and Chinese

Startup mindset

Strong communication skills

Job description

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What You’ll Do

• Lead & drive commercial and service-level performance for hotel vertical globally, ensuring alignment with business objectives and industry trends.
• Strategy: Shape the business model and roadmaps for the vertical, covering supply strategy, demand generation, and technology innovation. Collaborate with regional teams to develop go-to-market strategies for new initiatives.
• Program Management: Lead initiatives and coordinate with cross-functional teams worldwide to scale hotel vertical performance, improving areas such as customer satisfaction, supply coverage, pricing, profitability, costs, and booking experience.
• Data Analysis: Define key metrics, implement performance monitoring mechanisms, and leverage insights to optimize commercial and operational performance.

What You’ll Need

• 5+ years of experience in OTA, e-commerce, tech startups, strategy consulting, business analytics, category/brand management, or product management.
• Experience in travel products is a plus.
• Proven track record of successfully driving cross-departmental projects and delivering results.
• Fluent in English and Chinese; proficiency in additional languages is a plus.
• A startup mindset – highly collaborative with a hands-on, problem-solving attitude.
• Strong ability to work in a fast-paced, globally diverse environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships across teams and leadership levels.
• Data-driven and analytical, with a strong bias for decision-making based on insights from multiple sources.
• Demonstrated business acumen, ownership mindset, and the ability to execute complex projects effectively.

What You’ll Get

• An international team with a dynamic, inclusive, and fast-growing work environment.
• A rare opportunity to shape the future of the global travel and hospitality industry.
• Ownership of impactful projects with direct contributions to business growth.
• Opportunities for career growth and development in a company with a long-term vision.
• A diverse and exciting work environment where no two days are the same!

Klook is proud to be an equal opportunity employer. We believe that a joyful workplace is an inclusive workplace, where employees from all walks of life have equal opportunities to thrive.