Associate Engineer (Planner) – Network Service Delivery

Singtel Group; Singapore; On-site; SGD 45,000 - 55,000; Full time

Job summary

A leading telecommunications provider in Singapore seeks an Operations Support professional to enhance customer service and manage service orders. This role involves generating operational reports, collaborating with stakeholders, and addressing provisioning issues. Candidates should have a diploma in IT or engineering, good knowledge of WAN technologies, and excellent customer handling skills. Join us to unlock new opportunities in a dynamic work environment.

Qualifications

• Diploma in Computer, IT, Engineer or Customer Service. Additional technical certifications are a plus.
• Knowledge in WAN technologies.
• Good understanding of data communication, internet security, and home automation.

Responsibilities

• Track and manage service orders under the Operations Support Team.
• Assist the Manager in generating and analyzing operational reports.
• Support customers and the Customer Fronting Unit on provisioning matters.
• Collaborate to ensure delivery of excellent customer service.

Skills

Diploma in Computer, IT, Engineer or Customer Service

Knowledge in WAN technologies

Good communication skills

Customer-oriented with strong negotiation and communication skills

Ability to work independently and collaboratively

Education

Diploma

Job description

A leading telecommunications provider in Singapore seeks an Operations Support professional to enhance customer service and manage service orders. This role involves generating operational reports, collaborating with stakeholders, and addressing provisioning issues. Candidates should have a diploma in IT or engineering, good knowledge of WAN technologies, and excellent customer handling skills. Join us to unlock new opportunities in a dynamic work environment.