Associate Engineer

Sudong Sdn Bhd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A telecommunications company is seeking network and optical support engineers in Singapore to ensure the operational integrity of its transport infrastructure. The role requires monitoring networks, performing maintenance, and providing technical support. Ideal candidates will possess a diploma in telecommunications or networking, with knowledge of 4G, 5G, and IP networking essential. This position entails shift work, ensuring continuous service delivery and support, making strong problem-solving and customer service skills crucial.

Qualifications

• Diploma in telecommunications, networking, or a related field.
• Basic knowledge of 4G, 5G, LTE, VoLTE, and mobile commerce applications.
• Experience and knowledge of IP networking, Linux, and telco concepts (LAN, WAN, VPN).
• Strong problem-solving skills, customer-service orientation.

Responsibilities

• Monitor DWDM and GPON/XGSPON networks and coordinate upgrades.
• Respond to alarms and customer escalations effectively.
• Provide first-level technical support and perform diagnosis.
• Collaborate with vendors and internal teams for project implementation.
• Drive improvement to reduce faults and enhance monitoring.

Skills

Problem-solving skills

Customer service orientation

Knowledge of 4G, 5G, LTE

Basic knowledge of networking

Education

Diploma in telecommunications or networking

Tools

Linux

IP networking

Job description

Role Overview

Singtel Networks is recruiting network and optical support engineers to maintain and upgrade our transport infrastructure across Singapore.

Key Responsibilities

• Monitor DWDM and GPON/XGSPON networks, perform preventive and corrective maintenance, and coordinate upgrades according to MOP standards.
• Respond to alarms and customer escalations, conduct root‑cause analysis, and ensure proper service restoration.
• Provide first‑level technical support to internal and external users, perform initial diagnosis and remote assistance, and document tickets accurately.
• Collaborate with vendors, field teams, and internal engineering to implement projects, commissioning, and fault resolution.
• Maintain SOPs, monitor network health, and drive continuous improvement to reduce faults and enhance monitoring/7 standby duty roster and standby support outside normal working hours as required.

Qualifications

• Diploma in telecommunications, networking, or a related field.
• Basic knowledge of 4G, 5G, LTE, VoLTE, and mobile commerce applications.
• Experience and knowledge of IP networking, Linux, and telco concepts (LAN, WAN, VPN).
• Strong problem‑solving skills, customer‑service orientation, and willingness to work a 24/7 duty roster.

Application Process

Applicants must be based in Singapore (working permit provided for Malaysian candidates). Please apply through the link provided above.