Associate

lalamove; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A rapidly growing tech platform in Singapore is seeking a Platform Operations Associate to enhance marketplace efficiency. This role involves optimizing supply-demand balance through data-driven strategies and collaborating with cross-functional teams for product improvements. Interested candidates should have over 2 years of experience in operations or analytics, demonstrate strong data analysis skills, and be fluent in English. This is an excellent opportunity for those eager to contribute significantly to a dynamic environment.

Qualifications

• Over 2 years of experience in operations, analytics, or growth roles in a tech start-up.
• Proficiency in data analysis and translating insights into actionable strategies.
• Good understanding of marketplace dynamics and pricing elasticity.

Responsibilities

• Optimize Supply-Demand Balance using various strategies.
• Analyze large datasets to create actionable insights.
• Develop and implement localized strategies for growth.
• Collaborate with cross-functional teams for product enhancements.

Skills

Data analysis

Project management

Strong communication

Understanding marketplace dynamics

Job description

The Platform Growth and Operations team is ultimately helping to drive more holistic solutions in order to maximize the efficiency and balance of the marketplace. We are looking for a Platform Operations Associate who will support our business by combining data insights and local market intelligence to grow the marketplace while ensuring good user experience through optimizing commercial settings and online platform tactics, while also contributing to the product development process and maintaining an on-going dialogue with our city operations teams. You will need to wear many hats, work smart and iterate quickly.

What you will do:

• Optimize Supply-Demand Balance: Use driver incentives, user promotions, pricing strategies, and performance reviews to boost transactions, service quality, and user retention while addressing gaps.
• Data-Driven Decision Making: Analyze large datasets to create actionable insights, refine performance frameworks, and design experiments (e.g., A/B tests) for market-specific campaigns.
• Develop Localized Strategies: Create and implement tailored strategies for driver and user activation/retention, ensuring cost-effective budget allocation for growth and profitability.
• Collaborate and Support Initiatives: Partner with cross-functional teams, provide market feedback for product enhancements and support regional/global projects like market expansions and peak season planning.

What you will need:

• Over 2 years experience in operations, analytics, or growth roles in a tech start-up/ platform company preferred.
• Fresh graduates with relevant internships/projects may apply.
• Proficiency in data analysis and translating insights into action.
• Project management expertise with ability to juggle stakeholders (market teams and different functional teams).
• Good understanding of marketplace dynamics (e.g., pricing elasticity, churn drivers).
• Entrepreneurial spirit with a bias for experimentation and rapid iteration.
• Strong communicator, fluent in English (written/spoken)

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.