Assistant Spa Manager

The Capitol Kempinski Hotel Singapore; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A luxury hotel in Singapore seeks a Spa Manager responsible for overseeing the operations of the spa, pool, and gym. This role involves managing bookings, staff allocation, and delivering exceptional customer service. The ideal candidate should have at least 3 years of relevant experience, recognized spa certifications, and a self-motivated personality. An advantage includes expertise in advanced cosmetology and first aid certification. The position demands a strong focus on customer satisfaction and operational profitability.

Qualifications

• Minimum 3 years of relevant experience in spa or wellness management.
• Self-motivated with a warm and friendly personality.
• Impeccable grooming and articulation required.

Responsibilities

• Oversee day-to-day operations of the hotel spa, pool, and gym.
• Build customer loyalty through exemplary service.
• Manage scheduling, bookings, and staff allocation.

Skills

Excellent customer service

Spa treatments expertise

Team management

Inventory management

Complaint handling

Education

Internationally recognised massage certificate

Internationally recognised beauty therapy certificate

First aid and CPR certificate

Job description

SCOPE

Reporting the Rooms Division Manager, the incumbent is responsible for the smooth running, overall operationand profitability of the hotel spa, pool and gym. He/She will lead the spa & pool team effectively to deliver and exceed the guest's expectations and maximise profitability in accordance with hotel’s vision, core values and all related brand standards, procedures & policies.

OVERALL OBJECTIVES

• Oversee and be responsible for the day to day operations.
• Perform spa treatments to a high standard according to the spa's standard operating procedures and policies
• Build customer loyalty through excellent customer service, including complaints handling.
• Manage customer bookings, scheduling, staff allocation and management.
• Report daily sales, stocks and cash balances.
• In charge of inventory and stock take.
• Accountable for overall performance, sustainability, and profitability of the business.
• Delivering services to the guests in a timely manner.
• Preparing and facilitating training for the team.
• Maintaining and cleaning machines, equipment in the spa, pool and gym.
• Evaluating staff performance and providing feedback to the manager and Human Resources Department at regular intervals
• Assisting with budgets, payroll, and ensuring compliance with policies and health codes.
• Other ad-hoc duties as assigned.

REQUIREMENTS

• Impeccable grooming and articulation.
• Warm, friendly & confident personality.
• Self-motivated.
• Minimum 3 years relevant experience.
• Internationally recognised massage certificate.
• Internationally recognised beauty therapy certificate.
• Experience with advanced cosmetology. (an advantage)
• First aid and CPR certificate (an advantage).