Assistant / Service Engineer

BMEC PTE. LTD.; Singapore; On-site; SGD 3,000 - 4,000; Full time

Job summary

A technology services company in Singapore is seeking experienced junior and senior deskside engineers to provide End User Computing support to multinational companies. The ideal candidates will have strong troubleshooting skills in Windows OS and excellent problem-solving abilities. Candidates with a diploma or degree in IT and relevant experience in deskside support are preferred. This full-time position offers a salary range of $3,000 - $3,800 a month.

Qualifications

• 3+ years of IT deskside support experience for junior level.
• 6+ years of IT deskside support experience for senior level.
• Excellent problem-solving and multitasking skills.

Responsibilities

• Provide level 2 End User Computing support.
• Handle asset and peripherals inventory management.
• Provide smart hands support for networks and servers.

Skills

End User Computing support

Windows OS

Troubleshooting skills

Customer-centric approach

Excellent communication skills

Education

Diploma/Bachelor's degree in computer science/information technology

Tools

Service Desk ticketing systems

Job description

Job details

Pay: $3,000 - $3,800 a month

Job type: Full-time

Location: Central, Singapore

Full job description

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Responsibilities

• Provide level 2 End User Computing support and be well versed in Windows OS.
• Good hardware and software troubleshooting skills for PC.
• Basic troubleshooting skills for iOS and Android devices.
• Handle asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers.
• Familiar with Service Desk ticketing systems and processes.
• VIP support
• Able to support off hours or perform ad hoc duties as needed.

Job Requirements

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experience for junior level.
• At least more than 6 years of IT deskside support experience for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer-centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

Working location: Central, Singapore