Assistant Restaurant Manager

MAISON ANLI (PTE. LTD.); Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A restaurant in Singapore is seeking an Assistant Restaurant Manager to support daily operations, ensure excellent customer service, and manage staff. The candidate should have 2+ years of experience in hospitality, strong leadership skills, and the ability to work in a fast-paced environment. Responsibilities include inventory management, staff training, compliance with health regulations, and budget tracking. Flexible hours are required. This role offers an opportunity to excel in a vibrant dining environment.

Qualifications

• 2+ years of experience in the restaurant or hospitality industry, with at least 1 year in a supervisory or assistant manager role.
• In-depth knowledge of food safety, health regulations, and restaurant operations.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Assist the Restaurant Manager in daily operational duties.
• Ensure exceptional guest experiences through high standards of service.
• Assist in managing restaurant budgets and track operational expenses.
• Ensure compliance with health, safety, and cleanliness standards.

Skills

Leadership

Communication

Organization

Customer Service

Problem-solving

Education

High school diploma or equivalent

Bachelor's degree in Hospitality Management

Tools

POS systems

Microsoft Office

Job description

Position:

Assistant Restaurant Manager

Key Responsibilities:

1. Operational Support:
   • Assist the Restaurant Manager in daily operational duties to ensure a smooth and efficient restaurant operation.
   • Monitor front-of-house and back-of-house operations to maintain service quality and standards.
   • Ensure the restaurant is fully stocked with supplies, and manage inventory control.
   • Help implement new policies and procedures to improve operational efficiency and guest satisfaction.
2. Customer Service:
   • Ensure exceptional guest experiences by maintaining high standards of service and addressing customer concerns promptly.
   • Handle guest complaints and resolve issues in a professional and courteous manner.
   • Ensure all team members are trained in delivering excellent customer service.
3. Staff Management:
   • Assist in the recruitment, training, and development of restaurant staff.
   • Provide leadership and guidance to front-line staff including servers, hosts, and kitchen employees.
   • Conduct regular performance evaluations and give constructive feedback to team members.
   • Help schedule and manage employee shifts to ensure proper coverage during busy periods.
4. Health, Safety, and Cleanliness:
   • Ensure the restaurant complies with all health, safety, and cleanliness standards as set by local authorities and company policies.
   • Perform regular checks on food safety, sanitation, and kitchen cleanliness.
   • Assist in maintaining and updating all health and safety records.
5. Financial Management:
   • Assist in managing restaurant budgets and track operational expenses.
   • Help control costs, such as labor and food costs, while maximizing profitability.
   • Track sales and other key performance indicators (KPIs) and provide reports to the Restaurant Manager.
6. Marketing & Promotions:
   • Assist in implementing promotional activities and events to increase restaurant visibility and sales.
   • Help monitor the effectiveness of marketing strategies and suggest improvements.
   • Maintain and build relationships with local businesses and community members to drive customer traffic.
7. Team Leadership:
   • Inspire and motivate team members to meet restaurant goals and maintain high standards.
   • Foster a positive work environment, encourage teamwork, and resolve conflicts when necessary.
   • Lead by example by maintaining professionalism, a strong work ethic, and positive attitude.

Qualifications:

• 2+ years of experience in the restaurant or hospitality industry, with at least 1 year in a supervisory or assistant manager role.
• Strong leadership and communication skills.
• In-depth knowledge of food safety, health regulations, and restaurant operations.
• Ability to work in a fast-paced environment and handle stressful situations calmly.
• Strong organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays as needed.
• Proficiency in POS systems and Microsoft Office or similar programs.
• High school diploma or equivalent required; Bachelor's degree in Hospitality Management or a related field preferred.