Assistant Reception Manager

The British Club; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prestigious club in Singapore is seeking a Reception Manager to oversee daily operations and lead the reception team in providing exemplary service. Responsibilities include managing member inquiries and feedback, promoting club events, and enhancing member engagement. The ideal candidate will ensure a welcoming atmosphere for members and guests while collaborating with other departments. Strong leadership and communication skills are essential for success in this role.

Responsibilities

• Oversee daily reception operations to ensure smooth and efficient service.
• Lead, guide and support the reception team in delivering excellent service standards.
• Ensure members and guests feel welcomed and well-assisted throughout their visit.
• Manage member enquiries, feedback and escalations professionally, ensuring timely follow-up and resolution.
• Support initiatives aimed at enhancing member engagement and retention.
• Assist in creating awareness programmes and communicating effectively with members to promote Club activities, events, Food & Beverage offerings and Sports & Recreational programmes.
• Collaborate with other departments to ensure seamless and coordinated service delivery.
• Maintain a clean, organised, and efficient reception area.

Job description

Responsibilities:

• Oversee daily reception operations to ensure smooth and efficient service.
• Lead, guide and support the reception team in delivering excellent service standards.
• Ensure members and guests feel welcomed and well‑assisted throughout their visit.
• Manage member enquiries, feedback and escalations professionally, ensuring timely follow‑up and resolution.
• Support initiatives aimed at enhancing member engagement and retention.
• Assist in creating awareness programmes and communicating effectively with members to promote Club activities, events, Food & Beverage offerings and Sports & Recreational programmes, contributing to increased membership and operating revenue.
• Collaborate with other departments to ensure seamless and coordinated service delivery.
• Maintain a clean, organised, and efficient reception area to uphold the Club’s service standards.