Assistant Operations Manager (Front Desk and Customer Relations)

WOLFGANG MUSIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic music studio in Singapore is seeking an enthusiastic Assistant Operations Manager to enhance customer service and optimize front desk operations. The ideal candidate will possess strong communication skills and be adept at managing schedules while ensuring a welcoming environment. This role offers an opportunity to flourish in a vibrant, customer-focused setting.

Benefits

Performance and Incentive Bonus

Medical Coverage

Annual and Sick Leaves

Professional Development Opportunities

Qualifications

• Outgoing and customer-focused with excellent interpersonal skills.
• Proficient in spoken and written English.
• Able to thrive in fast-paced environments with strong multitasking abilities.

Responsibilities

• Oversee front desk operations ensuring a welcoming experience for customers.
• Develop and maintain strong customer relations addressing queries and concerns.
• Manage lesson schedules, bookings, and cancellations efficiently.

Skills

Customer Focus

Effective Communication

Adaptability

Organizational Skills

Proactive Thinking

Job description

We are seeking an enthusiastic and customer-focused Assistant Operations Manager to join our team at Wolfgang Violin Studio. As the first point of contact for our customers, you will play a vital role in delivering exceptional customer service, managing front desk operations, and supporting the overall success of our music school.

Key Responsibilities:

1. Front Desk Management

Oversee the daily operations of the front desk, ensuring a warm and welcoming experience for customers.

2. Customer Relations

Develop and maintain strong relationships with customers, addressing queries, concerns, and feedback in a timely and professional manner.

3. Scheduling and Administration

Manage lesson schedules, bookings, and cancellations, ensuring accurate records and efficient use of resources.

4. Communication

Liaise with teachers, staff, and customers to ensure seamless communication and resolve any issues that may arise.

5. Data Entry and Reporting

Accurately maintain student records, attendance, and payment information, generating reports as required.

Required Attributes:

1. Outgoing and Customer-Focused

Enjoy engaging with customers, providing exceptional service, and building strong relationships.

2. Effective Communication

Proficient in spoken and written English, with excellent communication and interpersonal skills.

3. Adaptable and Flexible

Able to thrive in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities.

4. Organised and Detail-Oriented

Accurate and efficient in data entry, record-keeping, and administrative tasks.

5. Proactive

Able to think critically, resolve issues promptly, and improve processes.

What We Offer:

- Performance and Incentive Bonus

- Medical Coverage

- Annual and Sick Leaves

- Professional Development Opportunities

Interested candidates, please send resume to [e-mail] complete details on

https://forms.gle/ZD7WwM1PxXaHcbYy5