ASSISTANT OPERATION MANAGER

PRIMARIUS STAFFING PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading staffing solutions provider is looking for an Assistant Operations Solutions Manager in Singapore. The ideal candidate will support the Operations Solutions Manager by improving business processes, implementing operational workflows, and managing a team. Responsibilities include data analysis for performance optimization, project execution, and ensuring effective training for teams. Strong communication and leadership skills are essential for success in this role.

Qualifications

• Experience in operations management with a focus on process improvement.
• Ability to analyze data and generate performance reports.
• Strong communication and leadership skills.

Responsibilities

• Analyze current processes to improve productivity.
• Develop new operational workflows and automation solutions.
• Implement tools for speed, accuracy, and cost efficiency.
• Lead projects introducing new processes and technology.
• Manage a team and coach members on new operations.

Skills

Operations management

Problem solving & root-cause analysis

Data analysis

Documentation

Strong communication

Leadership & teamwork

Good time management

Adaptability in fast-changing environments

Customer-oriented mindset

Job description

Job Role

The Assistant Operations Solutions Manager supports the Operations Solutions Manager in improving business processes, designing solutions, and ensuring smooth day-to-day operational performance.
This role focuses on process improvement, data analysis, project execution, and operational support across different departments.

Key Responsibilities

• Analyse current processes and identify areas to improve productivity.
• Develop new operational workflows, SOPs, and automation solutions.
• Implement tools or systems to improve speed, accuracy, and cost efficiency.
• Manpower planning.
• Understand business problems and design practical operational solutions.
• Lead projects that introduce new processes, technology, or service models.
• Test new solutions and refine them based on feedback.
• Track operational data and generate performance reports.
• Use data to make informed decisions and optimize operations.
• Work with sales, finance, HR.
• Support operations teams with training on new tools or processes.
• Work with clients to customize operational solutions when required.
• Manage a team of coordinators, supervisors, or specialists.
• Ensure the team follows SOPs and meets service standards.
• Coach team members and lead continuous improvement efforts.
• Handle daily operational issues and provide effective solutions.
• Quickly resolve bottlenecks affecting service delivery.
• Manage escalations from clients.
• Business development

Skills (Bonus if have)

• Operations management
• Problem solving & root-cause analysis
• Data analysis (Excel, Sheets, or BI tools)
• Documentation (SOP writing, workflow diagrams)
• Strong communication
• Leadership & teamwork
• Good time management
• Adaptability in fast-changing environments
• Customer-oriented mindset