Assistant Operation Manager

WSH EXPERTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A professional services company in Singapore is seeking candidates to oversee team management, ensure operational compliance, and coordinate client special assignments. Responsibilities include conducting audits, training, and supporting officers to achieve high-performance standards. Applicants should be prepared for various operational duties, including handling client queries and attending to ad hoc tasks. This role requires strong leadership and organizational skills, ensuring all tasks are completed efficiently and effectively.

Responsibilities

• Oversee and ensure the timely completion of assigned tasks by the teams.
• Monitor and ensure adequate deployment and coverage of all officers according to operational requirements.
• Review, vet, and submit reports to clients within established deadlines.
• Collaborate closely with clients to arrange and execute special assignments efficiently.
• Conduct regular audits to assess the performance and compliance of officers with company standards.
• Issue commendation incentives and certificates to officers who demonstrate exemplary performance.
• Conduct refresher training sessions for officers as needed to maintain high standards of performance.
• Carry out preliminary investigations into feedback or complaints raised by members of the public or clients, and take appropriate action.
• Perform Handover/Takeover for officers who have resigned or been terminated, ensuring a smooth transition.
• Perform routine spot checks on officers to ensure adherence to operational protocols.
• Assist clients with queries and provide timely responses to their concerns.
• Advise and support officers with their queries, ensuring they have the necessary information and guidance to perform their duties effectively.
• Attend to ad hoc on-site work as well as attend to ad hoc calls or texts, which may be outside office hours.

Job description

Responsibilities

• Team Management and Task Completion: Oversee and ensure the timely completion of assigned tasks by the teams.
• Officer Deployment and Coverage: Monitor and ensure adequate deployment and coverage of all officers according to operational requirements.
• Report Submission: Review, vet, and submit reports to clients within established deadlines.
• Client Coordination for Special Assignments: Collaborate closely with clients to arrange and execute special assignments efficiently.
• Officer Audits: Conduct regular audits to assess the performance and compliance of officers with company standards.
• Recognition and Incentives: Issue commendation incentives and certificates to officers who demonstrate exemplary performance.
• Training and Development: Conduct refresher training sessions for officers as needed to maintain high standards of performance.
• Feedback and Complaint Resolution: Carry out preliminary investigations into feedback or complaints raised by members of the public (MOP) or client, and take appropriate action.
• Handover/Takeover (HOTO) Process: Perform HOTO for officers who have resigned or been terminated, ensuring a smooth transition.
• Spot Checks: Perform routine spot checks on officers to ensure adherence to operational protocols.
• Client Support: Assist clients with queries and provide timely responses to their concerns.
• Officer Support and Guidance: Advise and support officers with their queries, ensuring they have the necessary information and guidance to perform their duties effectively.
• Others: Required to attend to ad hoc on-site work as well as attend to ad hoc calls or texts, which may be outside office hours.