Manager, Volunteer Management

The National Kidney Foundation; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A community health organization in Singapore is seeking a Volunteer Manager to develop and manage volunteer programs. The role involves creating engagement strategies, overseeing recruitment and training, and maintaining partnerships with stakeholders. Ideal candidates should have at least 5 years of experience in volunteer management, hold a relevant degree, and possess strong leadership and communication skills. This position presents an opportunity to impact community health positively.

Qualifications

• Minimum 5 years of relevant experience in volunteer management or community engagement.
• Proven ability to lead and manage teams effectively.
• Creative and proactive with strong ownership and initiative.

Responsibilities

• Develop and implement volunteer engagement strategies aligned with strategic goals.
• Design and review volunteer programmes.
• Plan and deliver volunteer onboarding, training, and recognition initiatives.
• Build and maintain strategic partnerships with various stakeholders.
• Oversee volunteer deployment and ensure proper matching.

Skills

Volunteer management

Community engagement

Team leadership

Event management

Strong communication skills

Organizational skills

Education

Degree in Social Work, Community Development, Business, Psychology, or related field

Tools

Volunteer management systems

Job description

Overview

The National Kidney Foundation (NKF) is dedicated to promoting kidney health and providing quality, highly subsidised dialysis treatment and holistic care to patients. We strive to be an advocate and integrator for the community, by the community.

While supporting kidney failure patients with quality dialysis and integrated care, NKF’s greater mission lies in preventing or delaying kidney failure through health education, deeper community integration, and strategic partnerships.

As we work toward our Future Forward 2030 vision, we remain committed to:

• Tackling the growing prevalence of kidney failure

• Enhancing patient support and care

• Leveraging technology to improve the efficacy and quality of treatment

The Volunteer Manager plays a key role in advancing NKF’s mission by developing, managing, and enhancing volunteer programmes that support patient-centric services and community outreach initiatives. We are seeking a passionate, people-oriented professional with strong experience in volunteer management and community engagement, who is able to translate NKF’s mission into meaningful and impactful volunteer experiences.

Responsibilities

• 1. Volunteer Strategy and Programme Development
• Support the Head of Department in developing and implementing volunteer engagement strategies aligned with NKF’s strategic goals.
• Design, develop, and review volunteer programmes to support patient services, operational needs, and outreach initiatives.
• Ensure volunteer programmes deliver meaningful experiences while meeting service quality and patient care standards.
• Continuously evaluate programme effectiveness and recommend improvements based on feedback and performance indicators.
• 2. Volunteer Recruitment, Engagement, and Retention
• Develop and implement recruitment strategies to attract individual volunteers, corporate groups, schools, and community organisations.
• Plan and deliver volunteer onboarding, training, engagement, and recognition initiatives to promote long-term retention.
• Foster a positive and inclusive volunteer culture aligned with NKF’s mission and values.
• Oversee volunteer deployment and ensure volunteers are appropriately matched to roles and programmes.
• 3. Partnerships and Stakeholder Management
• Build and maintain strategic partnerships with corporate organisations, educational institutions, community groups, and public and private sector stakeholders.
• Collaborate with internal departments to support cross-functional projects involving volunteers.
• Represent NKF at outreach events and engagement sessions to promote volunteerism and community involvement.
• 4. Team Leadership and Programme Management
• Lead, guide, and mentor team members in the delivery of volunteer programmes and day-to-day volunteer management.
• Plan, review, and manage annual budgets related to volunteer programmes and initiatives.
• Ensure effective resource allocation to support programme sustainability and growth.
• 5. Governance, Reporting, and Compliance
• Maintain accurate volunteer records and ensure proper use of volunteer management systems.
• Track key performance indicators (KPIs), prepare reports, and provide insights for management review.
• Ensure compliance with relevant regulations, organisational policies, and internal procedures.
• Support audits, reviews, and documentation requirements related to volunteer programmes.

What We Are Looking For

• Degree in Social Work, Community Development, Business, Psychology, or a related field.
• Minimum 5 years of relevant experience in volunteer management, community engagement, or related roles within a large organisation.
• Experience in event management and the use of volunteer management systems.
• Strong communication, organisational, and interpersonal skills.
• Proven ability to lead and manage teams effectively.
• A collaborative team player who works well across departments and with diverse stakeholders.
• Creative, proactive, and self-motivated, with a strong sense of ownership and initiative.