Assistant Manager, Supplier Performance Management

SATS Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics provider in Singapore seeks a Supplier Performance Management Assistant Manager to oversee third-party suppliers, ensuring they meet contractual obligations. The role involves collaboration with Global Procurement teams, monitoring performance metrics, and managing a Supplier Performance team. The ideal candidate will have 3 to 5 years of experience in Supply Chain or Procurement, a Bachelor's degree in a relevant field, and strong leadership and communication skills. This opportunity offers the chance to drive process improvements in a dynamic operational environment.

Qualifications

• 3 to 5 years of related experience in Supply Chain, Procurement, or Finance.
• Experience in process improvement and innovative business solutions.
• Demonstrated leadership and strategic change management skills.

Responsibilities

• Ensure third party suppliers meet contractual obligations.
• Conduct investigations and resolve issues with suppliers.
• Monitor Key Performance metrics for procurement efficiency.
• Collaborate with internal and external stakeholders to improve processes.
• Manage the Supplier Performance team and oversee menu cycle forecasts.

Skills

Supply Chain Management

Procurement Knowledge

Process Improvement

Business Communication

Leadership Skills

Analytical Ability

Education

Bachelor's Degree in Supply Chain/Commerce/Business/Computer Science

Tools

SAP

Job description

Company Description

About Us

Headquartered in Singapore, SATS Ltd. (SGX stock code: S58) is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Job Description

Key Responsibilities

The Role

• The Supplier Performance Management Assistant Manager is an integral part of Global Procurement operation and responsible for ensuring third party suppliers deliver the goods and services to SATS per its contractual obligations.

• Perform investigation/root cause analysis and partner with Global Procurement Sourcing teams and business stakeholders to resolve feedback/complaint/dispute with suppliers. Resolve escalated issues in accordance with Global Procurement Policy and Global Procurement Operation Manual.
• Responsible for monitoring and delivery of Key Performance metrics for S2P in Global Procurement operational efficiency and effectiveness.
• Collaborate and work closely with internal and external stakeholders/suppliers to develop new and re-evaluate any existing processes/ frameworks/ infrastructure to further streamline the operational workflow and improve the overall efficiencies.
• Function in the Return to Supplier and Disposal workflow.
• Team Management:
  • Ensure Supplier Performance team follows Global Procurement Policy and Global Procurement Operation Manual
  • Develop Supplier Performance team
  • Oversee menu cycle forecast
  • Ensure Supplier Performance team raise claims against suppliers where applicable
• Stakeholder Management:
  • Conduct weekly slow-moving meetings with Chefs and business and oversee menu cycle forecast
  • Highlight to business on raw materials whose usage deviating from Daily Ordering List
  • Feedback to Sourcing team on supplier performance
  • Attend assigned airline meal presentation

Key Requirements

• 3 to 5 years related experience working within a Supply Chain / Procurement / Finance function
• SAP knowledge will be an advantage
• Bachelor's Degree in Supply Chain/ Commerce / Business /Computer Science is preferred
• Ability to drive innovative business improvement: develops new insights into solutions that result in organizational improvement, promotes a work environment that fosters creative thinking, innovation and rational risk-taking
• Process Improvement: Ability to collaborate cross-functionally and coordinate efforts around process improvement; Ability to analyze business processes and develop systems-based solutions that will improve current state
• Delivers results: Focuses on the critical objectives that add the most value and channels own and others energy to consistently deliver results that meet or exceed expectations
• Demonstrates strong leadership skills, strategic change management and business acumen
• Possesses exceptional business communication skills, including negotiating and influencing, and robust analytical ability