Assistant Manager, Subvention Operations

Agency for Integrated Care; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading care organization in Singapore is seeking a professional to design and implement operational workflows. The role requires strong skills in process design, requirements gathering, and stakeholder management. Candidates should have a degree and at least 3 years of relevant experience. The position is a 2-year contract and involves collaboration with various teams to ensure successful outcomes. Strong communication and analytical skills are essential.

Qualifications

• Minimum 3 years of working experience required.
• Experience in process design and UAT preferred.
• Must be resourceful and able to multi-task efficiently.

Responsibilities

• Develop end-to-end operational workflows to meet business goals.
• Create workflow diagrams and process documentation.
• Collaborate with IT to translate workflow requirements.

Skills

Process design

Requirements gathering

UAT testing

Communication

Stakeholder management

Project management

Education

Degree in any discipline

Job description

Company description

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description

This role is responsible for designing efficient operations workflows and implementing new policies, ensuring alignment with business objectives and seamless integration across teams.

• Develop end-to-end operational workflows that meet business goals and enhance efficiency.
• Create clear workflow diagrams and process documentation for stakeholder reference.
• Gather requirements by engaging internal teams to understand operational needs and challenges.
• Collaborate with IT and operations to translate workflow requirements into system features.
• Validate UAT test cases to ensure coverage of all operational scenarios.
• Participate in UAT testing, resolve workflow implementation issues, and support rollout.
• Engage policymakers to interpret new policies and assess their impact on operations.
• Formulate and track practical policy implementation plans, collaborating with cross-functional teams and driving continuous improvements.
• Kindly note that this role is on 2 years contract, subject to programme renewal.

Job Requirements

• Degree in any discipline with minimum 3 years of working experience.
• Experience in process design, requirements gathering and UAT is preferred.
• Resourceful, and able to multi-task and work efficiently in a fast-paced environment.
• Strong communication, collaboration and stakeholder management skills
• Strong analytical and impact assessment skills
• Strong project management and planning capabilities