Assistant Manager Operations Integration

Agency for Integrated Care; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Singapore is seeking an experienced professional to manage operational data and develop analytical dashboards to enhance decision-making and ground operations. The ideal candidate will have at least 5 years of experience, strong analytical skills, and proficiency in Tableau and Excel. This role requires detail orientation and the ability to communicate insights effectively. Join us to contribute to a vibrant care community.

Qualifications

• At least 5 years of relevant experience in data analysis or operational management.
• Ability to translate data into actionable insights.
• Experience with Tableau and Excel required.

Responsibilities

• Manage operational data and develop dashboard reports.
• Perform complex data cleaning and analysis for insights.
• Coordinate internal operational meetings and track KPIs.

Skills

Analytical skills

Problem-solving

Communication skills

Data presentation

Facilitation skills

Education

Degree in any discipline

Tools

Tableau

Microsoft Excel

Python

Power Query

Job description

Company description

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description

This role will support the team by managing operational data, develop analytical dashboards, provide insights to strengthen ground operations and decision-making.

• Design, build, and maintain Tableau dashboards to support reporting, operational oversight, and performance tracking.
• Perform complex data analysis, including data cleaning, transformation, and modelling to generate meaningful insights for management.
• Support the development of Concepts of Operations (CONOPS) and forward planning by providing data analysis, operational insights, and scenario‑based inputs to inform planner and decision‑making.
• Maintain and improve the integrity, accuracy, and timeliness of operational datasets across SGD.
• Facilitate discussions with Ops leads, Division Leads, and cross‑functional teams to review data, surface issues, and align processes.
• Present dashboards and insights to management, ensuring clarity, accuracy, and operational relevance.
• Coordinate and minute internal meetings related to operational planning, tele‑engagement, volunteer management data, and other ongoing initiatives.
• Prepare routine and ad‑hoc analytical reports for SGD senior management.
• Track KPIs, operational pain‑points, and trends to support decision‑making and continuous improvement.

Job Requirements

• Degree in any discipline with at least 5 years of relevant experience.
• Strong analytical and problem‑solving skills, with the ability to translate data into actionable insights.
• Proficient in data analysis tools such as Tableau and Microsoft Excel (including Power Pivot); knowledge of Python and Power Query is advantageous.
• Strong communication and presentation skills, good facilitation and coordination skills.
• Detail‑oriented, organised, and able to manage multiple tasks within tight timelines.
• Demonstrates initiative, learning agility, and a continuous improvement mindset.