Assistant Manager, Family & Youth Specialist (Residential Home)

MCI Career Services Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for an Assistant Manager, Family & Youth Specialist to oversee operations in a residential care setting for vulnerable youth. The role involves managing daily operations, staff training, and ensuring compliance with care standards. Ideal candidates should have a diploma, relevant experience with youths, and strong supervisory skills. This is a permanent position offering professional development and a supportive working environment.

Benefits

Meals Provided

Year-End Bonus

Variable Bonus

Qualifications

• Minimum Diploma qualification in a relevant field.
• 1-3 years of experience in residential care or youth services.
• Experience with vulnerable youths preferred.

Responsibilities

• Support daily residential operations and ensure staffing coverage.
• Supervise and support Family & Youth Specialist staff.
• Manage incidents and operational matters.
• Ensure compliance with internal policies and standards.

Skills

Managing sensitive situations

Onboarding and training staff

Supervising youth services

Documentation and compliance

Education

Diploma in Psychology or related discipline

Job description

Job Highlight

• Location: Mattar
• Salary: Up to $4,800
• Attractive Benefit: Meals Provided, Year-End Bonus, Variable Bonus
• 5 Days Work Week (Shift-based working hours: 8:30 AM – 6:30 PM, or 11:00 AM – 9:00 PM)

Why Apply

• Opportunity to contribute to meaningful work supporting vulnerable youths
• Leadership exposure within a structured residential care environment
• Stable permanent role with opportunities for professional growth and development

About the Role

Our client operates a residential care setting that supports youths from trauma backgrounds, providing a safe, structured, and nurturing environment focused on recovery, stability, and long-term development. The Assistant Manager, Family & Youth Specialist (FYS) plays a key supervisory and operational role within the Home. Working closely with senior stakeholders and shift leaders, this position supports daily residential operations, staff development, discipline management, and compliance with MSF Standards of Care to ensure quality service delivery and team effectiveness.

Key Responsibilities

• Support daily residential operations and ensure adequate staffing coverage in line with MSF care ratios
• Supervise, guide, and support FYS staff, including onboarding, training, performance feedback, and discipline matters
• Review and approve staff rosters; coordinate coverage for unplanned absences
• Manage and elevate incidents, behavioural issues, and operational matters to senior management when required
• Oversee resident discipline processes, including participation in and chairing discipline-related meetings
• Ensure accurate documentation, reporting, and compliance with internal SOPs and regulatory standards
• Oversee medical administration processes, sick bay and safe room operations, and FYS-managed assets
• Support planning, audits, reporting, and business continuity for FYS functions

Requirements

• Minimum Diploma qualification (Psychology or related discipline is an advantage)
• 1–3 years of relevant experience in residential care, youth services, or social services
• Experience working with vulnerable youths is preferred
• Able to manage sensitive situations, documentation, and operational requirements effectively
• Comfortable to support organisation-wide events or programmes on an ad-hoc basis, including weekends.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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Kuan Mei Yang

Registration Number: R24124509

EA License No: 06C2859 (MCI Career Services Pte Ltd)