Assistant Manager

YOCHI ASIA PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading customer service venue operator in Singapore is seeking a Yo-Chi Assistant Venue Leader to support the Venue Leader in ensuring outstanding customer experiences. This role includes maintaining quality standards, managing food inventory, and leading a strong customer service team. The ideal candidate will demonstrate professionalism while addressing customer concerns and will be responsible for coaching staff to enhance service skills. Join us to work in a dynamic environment focused on customer satisfaction.

Qualifications

• Commitment to great customer service.
• Ability to lead and coach a team.
• Knowledge of operational procedures.

Responsibilities

• Ensure every team member is committed to delivering great customer service.
• Always maintain a clean and tidy venue.
• Address any customer concerns or issues professionally.

Job description

The Yo-Chi Assistant Venue Leader is responsible for creating great customer experiences by supporting the Venue Leader in running a seamless venue operation. This includes leading a strong customer service focus, driving quality standards, people management, maintaining a safe working environment, and financial accountability to achieve commercial results.

Roles and Responsibilities

• Ensure every team member is committed to delivering great customer service
• Always maintain a clean and tidy venue, ensuring team members are aware of their roles and tasks
• Address any customer concerns or issues with professionalism and care and address any escalated matters
• Ensure all food products are prepared to adhere to the respective operational procedures
• Manage all food inventory to maximise sales and profitability
• Ensure all team members adhere to all Yo-Chi policies and procedures
• Record and act upon any identified hazards in the venue
• Provide feedback and ongoing coaching of the team to build on product quality, knowledge and service skills
• Lead by example, demonstrating the standards of care and customer service that are expected of the team