Assistant Housekeeper (Village Hotel Katong)

Far East Organization; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prestigious hospitality company in Singapore is seeking a Housekeeping Supervisor to lead and manage the housekeeping team. Responsibilities include supervising Room Attendants, maintaining the highest standards of cleanliness, and managing guest feedback to ensure service excellence. The ideal candidate will have at least 3-4 years of housekeeping experience, with strong leadership skills and a passion for maintaining operational standards. This role promises a fulfilling career in a dynamic hospitality environment.

Qualifications

• 3-4 years of housekeeping experience, including 1-2 years in a supervisory role.
• Proficient in scheduling and inventory procedures.
• Hospitality certifications are an advantage.

Responsibilities

• Supervise Room Attendants to maintain cleanliness standards.
• Conduct regular inspections and manage maintenance issues.
• Oversee daily staffing and scheduling based on occupancy.

Skills

Leadership and team coordination

Attention to detail

Service-oriented

Education

Minimum Diploma or Degree in Hospitality or related field

Tools

Housekeeping management systems

Job description

Job Expectations

• Supervise and guide Room Attendants to maintain guest rooms, public areas, and service corridors to the highest standards of cleanliness, comfort, and safety.
• Conduct regular inspections of rooms and facilities, ensuring prompt reporting and follow-up of maintenance issues with the Engineering Department.
• Handle guest requests and feedback promptly, ensuring service excellence and guest satisfaction.
• Oversee daily staffing and scheduling to ensure optimal coverage based on occupancy levels.
• Recommend and implement procedures and policies for housekeeping operations to keep abreast of market best practices.
• Act as a people manager who communicates performance expectations in accordance with job descriptions and monitor progress.
• Maintain adequate inventory of housekeeping supplies and ensure proper use and storage of equipment.
• Monitor departmental expenses and support cost-control initiatives to optimize resources.
• Liaise closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests’ arrival and departure.
• Act as an advocate on safe work practices in the workplace by ensuring that housekeeping employees follow established safety regulations when using work equipment and supplies.
• Provide directions to external vendors such as the public area cleaners, pest control, landscape, and laundry to ensure that service level agreements are met.
• Schedule periodic works with outsource cleaning supplier for lobby area, public restrooms, corridors, meeting rooms, as well as carpet shampooing.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements

• Minimum Diploma or Degree in Hospitality, Tourism, or related field.
• At least 3–4 years of housekeeping experience, including 1–2 years in a supervisory role.
• Strong leadership and team coordination skills with attention to detail.
• Service-oriented with the ability to assist in maintaining high cleanliness and operational standards.
• Proficient in housekeeping management systems and familiar with scheduling and inventory procedures.
• Hospitality certifications (e.g., CERT, service excellence, or operations management) are an advantage.
• Professional, well-groomed, and composed in daily staff and guest interactions.