Assistant Front Office Manager

RESORTS WORLD AT SENTOSA PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality company in Singapore is hiring a Front Office Manager to oversee daily operations and enhance guest satisfaction. Candidates should have a Diploma or Degree in Hospitality, with at least 5 years of experience in a similar role at a 5-star hotel. This role demands excellent communication, leadership skills, and the ability to work independently and collaboratively. Flexible hours, including weekends, are required.

Qualifications

• Minimum 5 years of experience as a team leader in Front Office / Guest Relations within a hotel environment.
• Previous experience in a 5-star hotel preferred.
• Ability to perform independently and work collaboratively as a team player.

Responsibilities

• Manage day-to-day operations of the hotel's front desk.
• Coach team members for high guest satisfaction.
• Ensure guest safety and satisfaction during emergencies.
• Work closely with other business units to meet guest expectations.
• Demonstrate commitment to guest safety and satisfaction.

Skills

Communication Skills

Leadership Skills

Interpersonal Skills

Team player

Independence

Education

Diploma or Degree in Hospitality or Tourism Management

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Primary Responsibilities:

• Collaborate with the Operations Managers to maintain the efficient running of the Front Office Management and uphold brand standards.
• Handling the day-to-day operations of the hotel's front desk, contributing to a flawless guest experience
• Coach and guide team members to ensure high level of guest satisfaction
• Work closely with other business units to fulfill and meet guest expectations
• Demonstrate commitment to guest safety and satisfaction by playing a key role in our emergency response procedures, ensuring the wellbeing of our guests and colleagues

Requirements:

• Minimum Diploma or Degree in Hospitality or Tourism Management
• Minimum 5 years’ experience as a team leader in Front Office / Guest Relations within a hotel environment, preferably in a 5-star hotel
• Possess excellent communications, leadership and interpersonal skills
• Able to perform independently and as well as a good team player
• Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint
• Able to perform shift work, including weekends and public holidays