Assistant Executive, Marine Claims

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A reputable insurance company in Singapore is seeking a professional to handle marine claims and manage customer interactions. Your responsibilities will include attending to enquiries, managing correspondence, and ensuring timely processing of claims. The ideal candidate must possess good interpersonal and communication skills, experience in marine claims, and preferably hold ACII/AAII qualifications. This role offers a dynamic work environment where multitasking and teamwork are essential.

Qualifications

• Good working knowledge of Microsoft Office applications.
• Well-versed in insurance principles.
• Prior work experience handling similar marine claims.

Responsibilities

• Attend to telephone enquiries and walk-in customers.
• Manage correspondence and attend meetings with clients/intermediaries.
• Gather relevant customers' details upon claims notification.

Skills

Interpersonal skills

Communication skills

Multitasking

Education

ACII/AAII qualifications

Certificate In General Insurance (CGI)

Tools

Microsoft Office

Job description

Responsibilities

• Attend to telephone enquiries and walk-in customers. Liaise with clients, intermediaries, surveyors/adjustors, handling agents, overseas Principals and our Group of Companies.
• Manage correspondence and attend meetings with clients/intermediaries when required.
• Upon claims notification, gather relevant customers' details, arrange surveys and contact settling agents if needed.
• Create claim files/checklists and check policy/reinsurance/treaty arrangements before confirming underwriting acceptance with our Group of Companies.
• Send an Acknowledgement Letter and request the necessary claims documents from clients/intermediaries.
• Prepare and dispatch PLA/Cash-Call Advice; follow up with reinsurers for payments.
• Draft LLA/MLR for approval and ensure reserves are timely and accurate.
• Maintain and review diary dates of 'live' files and ensure proper bring-up dates before archiving.
• Verify premium payment before processing claims and liaise with Finance on payment delays.
• Forward claims with strong recovery prospects to Claims Recovery Agents and actively follow up on recovery action.
• Update records for exceptional claims (e.g. ex-gratia payments, large losses) and related recoveries.
• Review and elevate claims exceeding authority to HOD/Senior Management for approval before notifying Customers, Settling Agents, etc.
• Review files regularly, compile monthly/quarterly statistics as needed.
• Conduct UAT for Marine Claims module.
• Carry out duties assigned by management.
• Any other ad hoc duties assigned.

Requirements

• Good working knowledge of Microsoft Office applications.
• Well-versed in insurance principles.
• Possesses good interpersonal and communication skills, able to multitask, is a team player, conscientious, tactful, customer-focused and willing to learn new skills.
• Prior work experience handling similar marine claims.
• Preferably ACII/AAII, CGI qualifications or relevant insurance equivalent (If candidate does not have the cert, they will be required to take the Certificate In General Insurance (CGI) exam upon joining).

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.