Assistant Executive Housekeeper

FURAMA HOTEL SINGAPORE PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent hotel in Singapore is seeking an experienced individual for the role of Assistant Housekeeper. You will assist in supervising the housekeeping operations, ensuring high standards of cleanliness and service quality. Responsibilities include managing staff schedules, handling guest requests, and maintaining efficient communication within the department. This role requires strong leadership skills and attention to detail, essential for upholding the hotel's reputation for excellence.

Responsibilities

• Assist the Executive Housekeeper in maintaining cleanliness and staff management.
• Supervise staff to ensure compliance with hotel standards.
• Handle guest complaints and ensure prompt service.

Job description

Job Responsibilities

1. 1) Assist the Executive Housekeeper in overseeing the general operation, cleanliness and maintenance of all areas under the Housekeeping Department.
2. 2) Take charge of the department in the absence of the Executive Housekeeper.
3. 2.1) Assign duties and shifts to staff and supervise their works to ensure compliance with the policies and procedures established by the hotel.
4. 2.2) Maintain constant checks of service standards to assure continuing expected standards of the Hotel’s service and quality. Daily check on the quality of cleaning in guestrooms with particular attention to suites and VIP rooms.
5. 2.3) Supervise all the staff in their works and resolve any problems encountered expeditiously.
6. 2.4) Ensure the highest standards of cleanliness and maintenance in all areas under the Housekeeping Department.
7. 2.4) Ensure that all works are carried out according to the department’s procedures and policies.
8. 2.5) Ensure that all staff comply with the rules, regulations and policies established by the Hotel.
9. 2.6) Train, motivate and evaluate staff in the department.
10. 2.7) Daily review of the reports of Senior / Assistant housekeeper(s), Housekeeping Supervisor(s) and Head Houseman.
11. 2.8) Supervise and prepare the issue of Engineering Works Request and maintain a follow-up file to ensure that all Engineering Works Request are completed.
12. 2.9) Ensure the immediate attention to requests from guests. Conduct the monthly stock counts of inventories and submit reports to the Executive Housekeeper.
13. 2.10) Issue parcel pass whenever necessary.
14. 2.11) Handle any guest complaints, missing items or damages and report to the Executive Housekeeper immediately. In her absence, investigate accordingly.
15. 2.12) Assist the Executive Housekeeper in planning and adjusting duty rosters.
16. 2.13) Maintain close working relationships between the Housekeeping Department and the other departments, especially Front Office, Food & Beverage and Engineering Department.
17. 2.14) Be fully familiar with the emergency procedures, rules and regulations and policies as established by the hotel. Inform the Executive Housekeeper daily and adequately of any new development pertaining to daily hotel operation. Make recommendations to order and requisitions involving replacement and change of room equipment.
18. 2.15) Prepare and revise when necessary the cleaning schedules for all public areas.
19. 2.16) Promote good communication with all staff and conduct scheduled meetings in the absence of the Executive Housekeeper.
20. 2.17) Carry out any instructions or assignments from the Executive Housekeeper efficiently and completely.
21. 2.18) Perform other duties as directed.