Assistant Executive / Claims Executive (Marine Claims / Insurance Company)

TALENT TITANS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading insurance firm in Singapore is seeking a Claims Handler to manage client relations, process claims, and ensure adherence to insurance policies. The ideal candidate will possess a diploma or degree in relevant fields and insurance qualifications such as ACII/AAII. Proficiency in Microsoft Office and strong communication skills are essential. Responsibilities include handling client enquiries, gathering claims information, and interacting with various stakeholders. This role provides an opportunity for growth in the insurance sector.

Qualifications

• Diploma or Degree in a relevant field is required.
• Experience in claims handling is preferred.
• Candidates must be proficient in Microsoft Office applications.

Responsibilities

• Handle telephone enquiries and manage client relationships.
• Gather information upon receiving claims notifications.
• Create claim files and verify policy details.
• Prepare and issue cash-call advice and follow up with reinsurers.
• Maintain records of exceptional claims and conduct periodic file reviews.

Skills

Interpersonal skills

Communication skills

Microsoft Office proficiency

Claims handling

Education

Diploma or Degree in Insurance, Maritime Studies, or a related discipline

ACII/AAII, CGI or other relevant insurance qualifications

Job description

Job Responsibilities

• Handle telephone enquiries and walk-in customers, and liaise with clients, intermediaries, surveyors/adjusters, handling agents, overseas principals, and the Companies.

• Manage correspondence and attend client or intermediary meetings when required.

• Upon receiving claims notifications, gather relevant customer information, arrange surveys, and coordinate with settling agents when necessary.

• Create claim files and checklists, and verify policy, reinsurance, and treaty arrangements before confirming underwriting acceptance with the Companies.

• Send acknowledgment letters and request necessary claims documentation from clients or intermediaries.

• Prepare and issue PLA/Cash-Call advice and follow up with reinsurers on payment status.

• Draft LLA/MLR for approval, ensuring reserves are updated promptly and accurately.

• Monitor and manage diary dates for active files, ensuring proper follow-ups before archiving.

• Verify premium payments prior to processing claims and coordinate with the Finance team on any payment delays.

• Refer claims with strong recovery potential to Claims Recovery Agents and actively follow up on recovery progress.

• Maintain records of exceptional claims (e.g., ex-gratia cases, large losses) and related recoveries.

• Review claims that exceed authority limits and escape to the Head of Department or Senior Management for approval before notifying customers or settling agents.

• Conduct periodic file reviews and prepare monthly or quarterly statistics when required.

• Participate in UAT for the Marine Claims module.

• Perform any other duties assigned by management.

Job Requirements

• Diploma or Degree in Insurance, Maritime Studies, or a related discipline.

• PreferablyACII/AAII, CGI, or other relevant insurance qualifications.

• Proficient in Microsoft Office applications.

• Relevant experience in claims handling will be an advantage.

• Strong interpersonal and communication skills.

• Able to manage multiple tasks, collaborate effectively as a team member, demonstrate diligence, maintain customer focus, and show willingness to learn new skills