Assistant Director, Systems Governance & Performance

Agency for Integrated Care; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A community health organization in Singapore is seeking a skilled professional to lead systems management and improve operational efficiency for seniors' outreach. The ideal candidate has at least 14 years of experience, strong organizational and project management skills, and an understanding of lean management principles. This role offers the opportunity to enhance care services through effective system enhancements and stakeholder collaboration.

Qualifications

• Minimum 14 years of relevant experience in business process improvement and IT system enhancement.
• Strong attention to detail and ability to multitask.
• Experience with lean management or design thinking.

Responsibilities

• Lead and manage systems and data to support seniors' outreach and operations.
• Collaborate with stakeholders to improve work processes and operational efficiency.
• Plan and strategize digital training roadmap for staff.

Skills

Organisational skills

Project management

Analytical skills

Interpersonal skills

Problem solving

Education

Degree in any discipline

Job description

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description:

Job Responsibilities:

• Lead and manage systems & data to support seniors' outreach and volunteers' operations, as well as to instill governance knowledge for all staff and upskill staff's digitalisation skills.
• Collaborate with stakeholders to improve the work processes and operational efficiency.
• Work closely with stakeholders and IT vendors on business requirements to prioritise and plan system enhancements to support operations.
• Plan and strategise the digitalisation of training roadmap of staff in phases.
• Ensure governance control measures are in place for operational process and system enhancements.
• Review and ensure system documentation are in place [such as functional specifications, user acceptance testing (UAT)] and systems are built correctly to fulfil business needs.
• Implement change management activities to all staff on the enhanced processes and systems.
• Lead the Quarterly Systems Champs Meeting and facilitate System Champs briefings on the new system functionalities and to obtain ground inputs for future system enhancements.
• Key contact for data-related matters and to work closely with Data Protection Secretariat to clarify and finalise data requests prior to approval of request(s).
• Develop and establish internal processes in compliance with regulatory, security and data protection guidelines.

Job Requirements:

• Degree in any discipline with minimum 14 years of relevant experience with significant exposure to business process improvement and IT system enhancement work.
• Possess strong organisational skills including attention to detail and multi-tasking skills.
• Good project management skills to manage multiple projects concurrently and independently.
• Able to demonstrate understanding of lean management or design thinking and translate streamlined processes into user-friendly system requirements.
• Able to demonstrate good interpersonal skills in handling diverse situations and managing individual differences.
• Strong analytical, critical thinking and problem solving skills with the ability to adapt to complex and fast paced changes.