Assistant Customer Service Manager (Contract Logistics)

CEVA Logistics; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global logistics provider in Singapore is seeking a logistics team leader to manage inventory accuracy and customer service. This role involves leading a team, maintaining WMS systems, and ensuring compliance with company regulations while focusing on performance management and customer satisfaction. The ideal candidate should have 3-5 years of logistics experience and strong MS Excel skills, along with excellent communication abilities. A competitive benefits package and opportunities for career growth are offered.

Benefits

Competitive annual leave entitlement

Pension

Health insurance

Life assurance

Qualifications

• 3-5 years of logistics experience in 3PL preferred.
• Ability to speak well confidently and build rapport with customers.
• Strong mentality and interpersonal skills.

Responsibilities

• Maintain inventory accuracy in customer's WMS system.
• Lead a team of Customer Service Officers & Warehouse personnel.
• Conduct regular cycle count or annual stock take.

Skills

MS Excel skills

Interpersonal skills

Customer rapport building

Education

Diploma and above

Job description

CEVA Logistics, a world leader in third-party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at approximately 1,500 facilities. With a pro forma 2023 revenue of US$20.2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions.

YOUR ROLE

The incumbent will be part of a larger team within the logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.

WHAT YOU WILL BE DOING

• Maintain inventory accuracy in customer’s WMS system
• Data compilation & reconciliation related reports
• Accurate monthly billings
• Achieve & maintain consistent service specific key performance indicator
• Provide good customer services at all times
• Conduct regular cycle count or annual stock take
• Lead a team of Customer Service Officers & Warehouse personnel to fulfil commitment to customers
• Lead key contact for customer in logistics related fields
• Prompt reply for customers’ queries
• Proactive to implement customer specific improvement program

Team management

• Ensure and monitor team compliance to the CEVA’s Code of Conduct and Company’s regulations
• Ensure team’s understanding and implementation on CEVA’s Values in daily work behaviors
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Ensure updated Job Description availability for the team by coordinating with HR Division
• Ensure all changes in Department / Section communicated properly to the team

WHAT ARE WE LOOKING FOR

Essential

• Preferably Diploma and above
• 3-5 years of logistics experience in 3PL is preferred
• Good MS excel skills
• Ability to speak well confidently and build rapport with customers
• Strong mentality and interpersonal skills

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.