Area Manager

LEE QUAN (HAI ZHONG BAO) PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading F&B company in Singapore is seeking an Operations Supervisor to oversee daily operations across multiple outlets. The ideal candidate will manage staff schedules, ensure service quality, and handle customer engagement. The role offers a salary range of SGD 2,800 – 3,800 monthly, with additional perks including performance incentives and career growth opportunities.

Benefits

Performance-based incentives

Staff meals provided

Transport allowance

Uniform provided

Career growth opportunities

Qualifications

• Prior experience in F&B operations, preferably in a coffeeshop or food court setup.
• Hands-on and flexible, willing to cover frontline roles when necessary.
• Familiarity with manpower scheduling, SFA hygiene standards, and basic cost control.
• Good interpersonal and problem-solving skills.
• Willingness to work shifts, weekends, and public holidays when required.

Responsibilities

• Supervise and ensure smooth daily operations across multiple stalls/outlets.
• Maintain consistency in service, food quality, and hygiene standards.
• Conduct regular audits on cleanliness, safety, and compliance with SFA regulations.
• Plan and manage staff schedules, ensuring adequate manpower coverage.
• Train, motivate, and mentor staff to maintain service quality.
• Monitor stall performance and overall sales trends.
• Handle customer feedback and resolve issues on the ground.

Skills

Interpersonal skills

Problem-solving skills

Flexibility to cover roles

Job description

Operations Oversight

• Supervise and ensure smooth daily operations across multiple stalls/outlets.
• Maintain consistency in service, food quality, and hygiene standards.
• Conduct regular audits on cleanliness, safety, and compliance with SFA regulations.

Staff Management & Support

• Plan and manage staff schedules, ensuring adequate manpower coverage.
• Step in to cover operations on staff off-days, including cashiering, drinks stall, or floor supervision when required.
• Train, motivate, and mentor staff to maintain service quality.

Performance & Reporting

• Monitor stall performance, overall sales trends, labour cost, and daily operational KPIs.
• Identify areas of improvement and implement practical productivity initiatives (e.g., manpower scheduling, workflow efficiency, equipment use).
• Prepare and submit regular reports on outlet operations and performance to management.

Customer & Community Engagement

• Handle customer feedback and resolve issues on the ground.
• Build rapport with stallholders, regular customers, and nearby community.

Business Support

• Support new stall setups and assist with outlet openings when required.
• Coordinate with stallholders on menu rollouts, seasonal promotions, and community-driven campaigns.
• Ensure consistency in promotions, pricing, and operational standards across outlets.

Requirements

• Prior experience in F&B operations, preferably in a coffeeshop or food court setup.
• Hands‑on and flexible, willing to cover frontline roles when necessary.
• Familiarity with manpower scheduling, SFA hygiene standards, and basic cost control.
• Good interpersonal and problem‑solving skills.
• Willingness to work shifts, weekends, and public holidays when required.

Salary & Benefits

• Base Salary Range: SGD 2,800 – 3,800 / month (depending on experience and scope)
• Performance‑based incentives (linked to outlet performance / rental collection targets)
• Staff meals provided
• Transport allowance (if covering multiple outlets)
• Uniform provided
• Career growth opportunities within the group