Aquarium Shop Supervisor — Lead Retail Ops & Customer Care

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local aquarium retail company in Singapore is seeking a full-time operational supervisor to oversee daily operations, supervise staff, and ensure excellent customer service. Duties include managing cash operations, maintaining shop presentation, and monitoring aquatic life wellbeing. Ideal candidates will have experience in retail management and possess strong customer service skills. This role supports the overall store performance and requires adherence to safety and hygiene standards.

Qualifications

• Experience in retail management or supervisory roles.
• Strong customer service skills and knowledge of aquariums.
• Ability to handle cash and manage POS systems.

Responsibilities

• Oversee daily operations of the aquarium retail shop.
• Supervise retail staff and ensure service standards.
• Handle cash management and sales reporting.
• Maintain cleanliness and presentation of the shop.
• Monitor livestock wellbeing and water quality.
• Manage inventory and stock checks.
• Assist customers with aquarium setup advice.
• Handle customer enquiries and complaints.
• Ensure adherence to company SOPs and safety standards.
• Support sales promotions and store performance.

Skills

Customer service

Cash management

Staff supervision

Inventory management

Aquarium knowledge

Job description

A local aquarium retail company in Singapore is seeking a full-time operational supervisor to oversee daily operations, supervise staff, and ensure excellent customer service. Duties include managing cash operations, maintaining shop presentation, and monitoring aquatic life wellbeing. Ideal candidates will have experience in retail management and possess strong customer service skills. This role supports the overall store performance and requires adherence to safety and hygiene standards.