Application Support Engineer — Customer-Focused Troubleshooter

Avepoint; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking an Application Support Engineer to assist clients with Level 1 and Level 2 support. The ideal candidate will have a diploma in IT and experience managing large-scale applications. They will troubleshoot issues, work closely with the R&D team, and prepare reports for client meetings. Strong communication skills, the ability to work under pressure, and a proactive attitude towards customer service are essential for this role.

Qualifications

• 1+ year experience in IT Industry managing large-scale applications support.
• Ability to converse with Mandarin speaking clients.
• Experience in Software Development is a plus.

Responsibilities

• Provide Level 1 and Level 2 Support to existing clients.
• Communicate with customers and R&D teams about issues and bug fixes.
• Prepare weekly reports and present to clients.

Skills

Excellent communication skills

Pro-active and customer-focused

Analytical and troubleshooting skills

Ability to work under pressure

Interpersonal skills

Education

Min Diploma in Information Technology/Computer Science/Computer Engineering

Tools

Microsoft SQL Server

Job description

A leading IT solutions provider in Singapore is seeking an Application Support Engineer to assist clients with Level 1 and Level 2 support. The ideal candidate will have a diploma in IT and experience managing large-scale applications. They will troubleshoot issues, work closely with the R&D team, and prepare reports for client meetings. Strong communication skills, the ability to work under pressure, and a proactive attitude towards customer service are essential for this role.