Application Support Engineer (C#, .Net)

TESCOM (SINGAPORE) SOFTWARE SYSTEMS TESTING PTE LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An IT consulting firm in Singapore seeks an experienced Application Support Engineer. The role involves delivering comprehensive application support services and resolving user incidents effectively. Candidates should have 2+ years of experience in application support and software development with skills in .NET, SQL, JavaScript, and more. A Bachelor's degree in Computer Science and ITIL certification are required. Strong communication skills and a sense of responsibility are essential.

Qualifications

• Minimum 2 years relevant experience in application production support.
• Minimum 2 years in software development and coding.
• Strong English verbal and written communication skills.

Responsibilities

• Deliver Level 1, 2, and 3 application support services.
• Investigate and resolve user-reported incidents.
• Apply .NET, SQL, and other technologies to diagnose issues.

Skills

.NET (C#)

SQL

JavaScript

NodeJS

Azure

Kafka

English communication

Education

Bachelor’s Degree in Computer Science

ITIL Foundation certification

Job description

Tescom is an IT consulting firm providing a range of professional services in functional testing, automation testing, cyber security testing, performance testing, independent IT auditing, and application support.

We are looking to hire one Application Support Engineer, to join us in an exciting global engagement. This is more than just a support role - it's an opportunity to grow, collaborate, and contribute meaningfully to a high-impact business.

Responsibilities

• As an Application Support Engineer, you will join our existing team, and you will play a crucial role in ensuring seamless operations for our global users. Your main responsibilities will include:
• Delivering Level 1, 2, and 3 application production support services with a strong sense of ownership and accountability
• Investigating and resolving user-reported incidents using established workflows and ticketing systems
• Meeting and exceeding Service Level Agreements (SLAs) for response and resolution times
• Applying your hands-on skills in .NET (C#), SQL, JavaScript, NodeJS, Azure, Kafka, and other technologies to diagnose and fix issues efficiently

Experience:

• Minimum 2 years relevant experience working in an application production support team.
• Minimum 2 years of work experience in software development and coding in .NET (C#), SQL, JavaScript, NodeJS, Azure, Kafka.

Education & Certifications:

• Bachelor’s Degree in Computer Science or a technology-related field.
• ITIL Foundation certification.

Personal characteristics:

• Strong English verbal and written communication skills.
• Good work attitude.
• Fast learner and able to quickly understand complex systems.
• Quality conscious.
• Strong sense of responsibility, accountability, and customer service.