Application Support Engineer

Edgelab; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A wealth management firm in Singapore seeks an Application Support Engineer (L2 & L3 Support) to assist clients with infrastructure implementation and application management. Responsibilities include managing releases, coordinating upgrades, and collaborating with project teams to ensure client satisfaction. Candidates should be adept at interpreting error logs and proactively engaging in technical discussions. This role offers a challenging environment within a fast-growing company.

Responsibilities

• Support the client in the implementation of the necessary infrastructure.
• Manage and configure application releases or guide the customer.
• Configure the application according to client requirements.
• Proactively participate in technical discussions on infrastructure changes.
• Interpret error logs and identify corrective actions.
• Liaise with product development teams if necessary.
• Coordinate version upgrades for existing clients.
• Track progress and provide status updates for upgrades.
• Collaborate with project teams to ensure successful upgrades.

Job description

Job Description

Due to our continued success in onboarding new clients onto our innovative wealth management ecosystem, we are expanding and looking for an Application Support Engineer (L2 & L3 Support) in Singapore.

What you’ll do as an Application Support Engineer (L2 & L3 Support)

Application Management (70% to 80%)

• Support the client in the implementation of the necessary infrastructure
• Manage and configure application releases (deployments and upgrades) or guide the customer to do so
• Configure the application according to the requirements provided by the client / Assist client application management teams in the application setup
• Proactively participate in the technical discussions with the client on infrastructure changes and upgrades
• Interpret error logs and identify corrective actions to be taken / or support the client in this task.
• If necessary, liaise with the Evooq product development teams

Project Management (20% to 30%)

• Coordinate version upgrades for existing clients
• Track progress, manage risk and issues, and provide regular status updates for version upgrades
• Collaborate with client project team, Evooq product development team to ensure successful upgrade