Application Engineer

QSC; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading AV technology company based in Singapore is seeking a System Application Engineer to deliver technical support and training for their products. The ideal candidate will have a minimum of 5 years’ experience in the AV industry, with strong skills in AVC systems integration and problem-solving. Responsibilities include post-sales issue resolution and technical training sessions. Candidates fluent in English and familiar with control integration will be favored, alongside relevant industry certifications.

Qualifications

• Minimum 5 years’ experience in the professional AV industry.
• Experience as AVC Systems Engineer or Consultant is highly desirable.
• Fluent in English; other Asian languages are a plus.

Responsibilities

• Provide technical support to Systems Direct Dealers and Integrators.
• Post-sales hardware and software issue resolution.
• Conduct technical training and seminars on Q-SYS products.

Skills

Audio, Video and Control (AVC) Systems Integration

Excellent communication skills

Problem-solving skills

Presentation skills

Education

Degree in industry relevant field

Tools

Crestron

AMX

LUA scripting

Job description

Overview

The primary responsibility of the System Application Engineer is to provide technical support to Q-SYS’s Systems Direct Dealers, Systems Integrators and Distributors in the Southeast Asia territory, and if necessary, support other markets across APAC. Occasional business travel within the region may be needed.

The position will provide systems technical support services and training to our channel partners, consultants, and prospective users within the AV integration community.

Responsibilities

Technical Support

• Post-Sales hardware and software issue resolution
• Pre-Sales system design and specification

This position requires broad and comprehensive experience in Audio, Video and Control (AVC) Systems Integration over a wide range of market segments including Corporate AV applications, including networking, telephony, video conferencing and control implementation, Entertainment Venues, Transportation and Higher Education projects.

The candidate must be able to:

• Develop an in-depth knowledge of the organization’s products, policies and practices.
• Diagnose complex integrated system issues and provide solutions and advice.
• Manage sensitive information, both commercial and technical, discreetly and confidentially.
• Work professionally at all levels of employees and interface well with external professionals, end users, consultants, distributors, dealers and systems integrators.
• Demonstrate exceptional communication, presentation and teamwork skills.

Training and Seminars

The candidate must be able to:

• Present and deliver various Q-SYS technical training courses.
• Present and deliver Q-SYS product and solution seminars.
• Comfortable presenting to a small to medium size audience

Qualifications

• Education to degree level or qualification in industry relevant field
• Minimum 5 years’ experience in the professional AV industry or associated industries
• Experience as a AVC Systems Engineer, Contractor and/or Consultant are highly desirable.
• Experience with third party control integration (Crestron, AMX, etc.) is highly desirable.
• Experience with LUA scripting or similar is highly desirable.
• Experience in Cinema installations is a plus.
• Proven track record of delivering a clear and consistent market message for a solution-based product portfolio.
• Proven track record of working independently.
• Must be fluent in English. Other Asian languages are desirable.
• Audio Visual industry certifications in CTS, CTS‑I, or CTS‑D are a strong plus.
• IT industry networking certifications such as CCNA or CCDA, Q-SYS Level 2 and Quantum are highly desirable.
• A working knowledge of EASE 4.0 is desirable.