API & Product Support Specialist

persystent consultancy services; Singapore; Hybrid; SGD 45,000 - 65,000; Full time

Job summary

A software solutions provider in Singapore is seeking an experienced API & Product Support Specialist. You will provide technical support to clients, ensuring smooth software integration. Your responsibilities include troubleshooting API issues, using tools like Postman and Swagger, while collaborating with internal teams. Ideal candidates have 1-3 years of experience in technical support and strong knowledge of RESTful APIs. Join a dynamic environment and contribute to our innovative software solutions.

Qualifications

• 1-3 years of experience in API or product support roles.
• Strong knowledge of RESTful APIs and integration practices.
• Excellent verbal and written communication skills.

Responsibilities

• Provide technical product support to clients via email, chat, or calls.
• Perform API testing and troubleshoot using tools like Postman.
• Collaborate with internal teams to resolve integration issues.

Skills

Technical Support

RESTful APIs

API Documentation

Problem-Solving

Postman

Swagger

Communication Skills

Tools

Postman

Swagger

Job description

You are a technically adept and customer-focused API & Product Support Specialist with 1 to 3 years of experience or above. You will be working in the US Shift (Night Shift) mode for 5 days a week at TechRyde Private Limited located in Sector-62, Noida. Your role involves providing high-quality technical support, ensuring smooth integration and operation of software products, and solving customer issues efficiently.Your responsibilities will include providing technical product support to clients via email, chat, or calls, focusing on API-related issues and product functionalities. You will perform API testing and troubleshooting using tools like Postman, Swagger, or similar platforms. Collaborating with internal teams, you will analyze, diagnose, and resolve integration or application issues. Additionally, you will assist customers in understanding and implementing APIs, maintain product knowledge, document common issues, and escalate complex issues when necessary.To excel in this role, you should have 1-3 years of experience in technical support, API support, or product support roles. Strong knowledge of RESTful APIs, API documentation, and integration practices is required. Hands-on experience with Postman, Swagger, or other API testing tools is essential. Excellent verbal and written communication skills, problem-solving abilities, and a proactive approach to technical issues are also necessary. Experience with API authentication methods, log analysis, and debugging tools, as well as working with SaaS or cloud-based products, is preferred.If you are a self-motivated individual who thrives in a fast-paced environment, has a passion for technical support, and enjoys solving complex problems, this role is ideal for you.TechRyde Private Limited is looking forward to having you on board as an API & Product Support Specialist and contributing to the success of our software products.,