APAC Retail Process Manager

CLARINS PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global skincare company is seeking an APAC Retail Process Manager to manage technology projects and enhance operational efficiency across retail channels. The ideal candidate has at least 5 years of experience in retail operations with strong project management skills and POS knowledge. This role offers opportunities for professional development and a commitment to diversity and inclusion.

Benefits

Attractive compensation and benefits

Development and training opportunities

Flexible work environment

Qualifications

• 5+ years of experience in retail operations.
• Experience with project management in retail tool deployment.
• Ability to write specifications for IT and training tools.

Responsibilities

• Manage retail technology projects regionally.
• Organize and follow daily tasks linked to the project.
• Coordinate and solve issues on IT Retail applications.

Skills

POS operations knowledge

Project management skills

IS architecture understanding

Education

Business school or engineer master degree

Job description

Ready to bring passion into your career?

Clarins Group is a trusted French family-owned company, a leader in skincare and make-up, operating in more than 150 countries.

We are looking for an APAC Retail Process Manager.

About the Job

The APAC Retail Process Manager will participate to Clarins off-line Direct to Consumer acceleration providing to our boutiques and department stores strong, performing and innovating technological solutions and improving customer experience.

Manage and implement project (from conception to post go live) to complete/improve/make reliable technological solutions in Clarins stores (in Clarins own boutiques, in corners and department stores).

Bring support to applications developed.

Retail Business Process Definition and Formalization for APAC

• Define retail business in boutiques and spa
• Harmonize processes
• Audit and legal coordination for retail process definition (user rights, anonymization of customer database, data harmonization)
• Share best practices
• Communicate with regions and local markets on retail business processes
• Follow up the implementation and guarantee efficiency

Project Management, Implementation & Delivery for APAC

Project Management

• Manage Retail technology projects regionaly
• Follow and coordinate tasks assigned to the regional team (IT, CRM, Retail team)
• Help to define regional project planning according to local specificities
• Inform local markets on IT Retail roadmap
• Communicate with local markets all along the project: deadline, workload, implication
• Organize project committee and write minutes
• Ensure good communication with all members of the project
• Provide visibility on planning and deliveries to project sponsors

Implementation

• Organize, coordinate and follow daily tasks linked to the project
• Help to design new features and new requirements settings
• Write functional and technical specifications
• Write tests cases and execute tests cases
• Organize and participate to UAT and follow KPI of achievements

Delivery

• Organize release go live
• Write project documentation: training guide
• Train key user and users
• Organize post go live support and run for level 2 in APAC

Support to solution in production (Run) for APAC region

• Coordinate and solve issues on IT Retail applications with APAC IT Team and Global IT Team

You Have:

Education/Degree:

• Business school or engineer master degree

Background including total years of experience:

• 5+ year experience in retail operations in store (POS operations knowledge)
• Project management in Retail tool deployment (POS and/or Clienteling)
• IS architecture understanding
• Ability to write specifications for IT and training tools end users

About the benefits:

• 71 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d’être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by‑laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women and to be recognized.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).