APAC End User Support Engineer | Onsite/Remote Travel

Live Nation; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A global entertainment company is seeking an IT Support Specialist based in Singapore to provide essential hardware and software support across its regional locations. The role focuses on responding to user requests, managing IT onboarding and offboarding, maintaining desktop systems, and promoting self-service IT solutions. With a requirement for over 5 years of desktop support experience, connecting users to technology efficiently is key to this position. Occasional travel within Asia will be necessary.

Qualifications

• 5+ years of experience in desktop support role.
• Excellent troubleshooting skills with Windows and Mac environments.
• Technical knowledge of cloud-based solutions including Office 365.

Responsibilities

• Provide hardware and software support to users.
• Manage onboarding and offboarding activities.
• Conduct training for end users on self-service tools.

Skills

Troubleshooting skills

Customer service

Flexibility

Attention to detail

Technical communication

Tools

ZenDesk

Tanium

Intune

JAMF

Job description

A global entertainment company is seeking an IT Support Specialist based in Singapore to provide essential hardware and software support across its regional locations. The role focuses on responding to user requests, managing IT onboarding and offboarding, maintaining desktop systems, and promoting self-service IT solutions. With a requirement for over 5 years of desktop support experience, connecting users to technology efficiently is key to this position. Occasional travel within Asia will be necessary.