Airline Assistant

China Southern Airlines Company Limited, Singapore Office; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A leading airline in Singapore is seeking dedicated personnel for passenger service and cargo handling roles. Responsibilities include managing departure and arrival gate duties, ensuring customer satisfaction, and processing cargo documentation. Ideal candidates will have a minimum diploma, excellent communication skills, and a customer-oriented attitude. The position may require shift work, along with weekends and public holidays. Join a dynamic team committed to delivering exceptional service.

Qualifications

• We are also hiring part timers based on hourly pay.
• Able to work shifts, weekends, and public holidays.
• Wearing a company uniform when assigned at front liners duty.

Responsibilities

• Handling guest departure and arrival gate duties to ensure flight on time and safety.
• Ensure smooth boarding and departure processes in coordination with teams.
• Support cargo reservations and bookings, process cargo acceptance.

Skills

Strong communication skills

Interpersonal skills

Customer-oriented approach

Education

Minimum Diploma holder or equivalent

Job description

Responsibilities

Passenger Service:

• 1. Handling guest departure and arrival gate duties to ensure flight on time and Safety
• 2. Ensure smooth and efficient boarding and departure processes in coordination with airline and airport teams.
• 3. Closing reports after the flight arrival and departure information
• 4. Handling Baggage services and reports
• 5. Handling feedback and complaints, coordinating with support to resolve issues
• 6. Responding to incoming email and phone enquiries by passengers
• 7. Responding to Airport Traffic Operations, Basic Ticketing and reservation knowledge response and handling Airlines Website information guide to passengers.
• 8.Customer Service ensuring customer satisfaction with a product or service.
• 9. Assist in other duties assigned by Department Manager

Cargo Handling:

• 1. Support cargo reservations and bookings, process cargo acceptance, documentation, and release according to airline and regulatory Requirements.
• 2. Responding to incoming email and phone enquiries by Cargo Agents.
• 3. Maintain accuracy in cargo records and ensure compliance with safety and security procedures.
• 4. Required in/outbound shipment documents are uplifted on flights
• 5. Aircraft load planning, weight & balance calculations preparation to prevent any oversize shipments.
• 6. Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments.
• 7. Build strong relationships with freight forwarders and logistics clients
• 8. Assist in other duties assigned by Department Manager

Requirements

• We are also hiring part timers based on hourly pay.
• Minimum Diploma holder or equivalent.
• Strong communication and interpersonal skills.
• Customer-oriented with a positive, professional attitude.
• Able to work shifts, weekends, and public holidays.
• Wearing a company uniform when assigned at front liners duty