Airfreight Operations Assistant

SIX RIVERS RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics recruitment firm in Singapore is looking for an Air Freight Operations Specialist. In this role, you will support daily air freight export and import operations, manage documentation processing, and coordinate with various stakeholders to ensure smooth handling of cargo. Candidates should have at least one year of experience in air freight or logistics, strong organisational skills, and proficiency in Microsoft Office. This position emphasizes customer service and teamwork in a fast-paced environment.

Qualifications

• Minimally 1 year working experience in air freight operations or logistics support.
• Familiarity with airfreight documentation and customs procedures.
• Strong organisational skills with attention to detail.

Responsibilities

• Support daily air freight export and import operations.
• Assist in preparing air freight documentation like airway bills.
• Coordinate with airlines and ground handlers to confirm bookings.

Skills

Air freight operations

Documentation preparation

Customer service

Organisational skills

Microsoft Office proficiency

Job description

Key Responsibilities

• Support daily air freight export and import operations, ensuring smooth handling of unprecedented cargo from acceptance through delivery.
• Assist in preparing and processing air freight documentation, including airway bills (MAWB/HAWB), permits, customs forms, and other regulatory paperwork.
• Coordinate with airlines, ground handlers, transport partners, customs brokers, and internal teams to secure space, confirm bookings, and maintain shipment schedules.
• Monitor cargo status and provide real-time updates to customers and stakeholders.
• Facilitate compliance with relevant air cargo regulations, customs requirements, and internal Standard Operating Procedures (SOPs).
• Liaise with customers and freight forwarders to handle queries, shipment changes, and service requests.
• Assist with cargo tracking, reporting, data entry into logistics systems, and record‑keeping to ensure accuracy and accountability.
• Support clan value‑added services such as real‑time tracking, cargo security management, and coordination of storage or transportndo insurancewhen applicable.

Requirements

1. Minimally 1 year working experience in air freight operations, freight forwarding, or logistics support.
2. Familiarity with airfreight documentation and customs bearing procedures.
3. Strong organisational skills, attention to detail, and ability to manage multiple tasks under deadlines.
4. Proficiency in Microsoft Office (especially Excel) and basic logistics IT systems.
5. Good communication passions (written and verbal) with the ability to interact with colleagues, customers, and external partners.
6. Positive attitude, teamwork‑oriented, and customer service focus.