AirFreight Customer Service Officer (East)

WECRUIT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking a professional to manage customer inquiries regarding airfreight services, handle bookings, and address any shipment issues. The ideal candidate must ensure compliance with shipping regulations, provide timely updates to customers, and collaborate with internal teams to enhance service quality. Strong communication skills and attention to detail are essential for this role.

Responsibilities

• Respond to customer inquiries about airfreight services, rates, schedules, and documentation.
• Work closely with internal teams to ensure timely and efficient shipment processing.
• Assist customers with bookings, pickups, and tracking their shipments.
• Address and resolve customer issues professionally.
• Ensure adherence to airfreight regulations and customs requirements.
• Update shipment milestones promptly.
• Maintain accurate records of customer interactions and shipment details.
• Collaborate with the operations team to enhance processes and service quality.
• Keep customers informed of any shipment delays or changes.

Job description

• Respond to customer inquiries about airfreight services, rates, schedules, and documentation.
• Work closely with internal teams to ensure timely and efficient shipment processing.
• Assist customers with bookings, pickups, and tracking their shipments.
• Address and resolve customer issues professionally.
• Ensure adherence to airfreight regulations and customs requirements.
• Update shipment milestones promptly.
• Maintain accurate records of customer interactions and shipment details.
• Collaborate with the operations team to enhance processes and service quality.
• Keep customers informed of any shipment delays or changes.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

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