Airfreight Customer Experience Specialist

SATSACO EXPRESS TRANSPORTATION PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading logistics company in Singapore is seeking a Customer Focus Officer (Freight) to act as the key liaison between customers and the freight operations team. The role entails managing bookings, shipment updates, and ensuring smooth cargo movement. Candidates should have at least 5 years of experience in freight forwarding or customer service, with strong knowledge of freight documentation, customs regulations, and excellent communication skills. This position offers rotating shifts and opportunities for professional development.

Benefits

Shift allowance for PM shift

Weekend work from home allowance

Professional development support

Opportunities for growth within logistics

Qualifications

• 5+ years in freight forwarding, logistics, or customer service, preferably in airfreight.
• Strong knowledge of customs regulations and freight documentation.
• Experience with billing and invoicing systems required.

Responsibilities

• Serve as the main point of contact for freight inquiries.
• Coordinate with operations teams to ensure on-time shipment.
• Prepare and manage shipping documentation.
• Handle customer complaints and ensure swift resolution.
• Support the sales team with client follow-ups.

Skills

Freight documentation knowledge

Customer service skills

Problem-solving skills

Organizational skills

Ability to manage multiple tasks

Communication skills

Education

Diploma or Degree in Logistics, Supply Chain, Business

Tools

Microsoft Office

Billing and invoicing systems

Job description

A leading logistics company in Singapore is seeking a Customer Focus Officer (Freight) to act as the key liaison between customers and the freight operations team. The role entails managing bookings, shipment updates, and ensuring smooth cargo movement. Candidates should have at least 5 years of experience in freight forwarding or customer service, with strong knowledge of freight documentation, customs regulations, and excellent communication skills. This position offers rotating shifts and opportunities for professional development.