Air & Ocean Freight Customer Service Specialist

SEARCH PERSONNEL PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A staffing agency in Singapore is seeking a Customer Service Executive with expertise in air and ocean freight. The role involves managing customer inquiries, coordinating shipments, and ensuring customer satisfaction by adhering to special requests. Candidates must have at least 2 years of freight forwarding experience and be bilingual in English and Mandarin. The job offers a basic salary of up to $4000 plus performance bonuses, with a standard work week of Monday to Friday.

Qualifications

• Experience in freight forwarding is mandatory.
• Minimum of 2 years of experience in air/sea freight roles.
• Good communication skills with bilingual proficiency.

Responsibilities

• Respond to customer inquiries and manage shipment bookings.
• Coordinate with the Import/Export Department for job execution.
• Prepare pre-alerts and update customers on shipment details.
• Ensure compliance with customer requests effectively.

Skills

Air freight experience

Sea freight experience

Customer service

Diplomacy and negotiation skills

MS Office proficiency

Bilingual (English and Mandarin)

Education

GCE 'O' Level and above

Job description

A staffing agency in Singapore is seeking a Customer Service Executive with expertise in air and ocean freight. The role involves managing customer inquiries, coordinating shipments, and ensuring customer satisfaction by adhering to special requests. Candidates must have at least 2 years of freight forwarding experience and be bilingual in English and Mandarin. The job offers a basic salary of up to $4000 plus performance bonuses, with a standard work week of Monday to Friday.