Air Export Senior Officer / Executive

Yusen Logistics (Singapore) Pte Ltd; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading logistics company in Singapore is seeking an experienced airfreight coordinator to manage shipping instructions and customer interactions. The ideal candidate should have at least 2 years of experience in airfreight and a strong understanding of export processes. Responsibilities include coordinating with customers, booking flights, and ensuring compliance with Standard Operating Procedures. This role demands a proactive individual capable of working independently in a fast-paced environment.

Qualifications

• Minimum of 2 years experience in Airfreight and familiar with export processes.
• Self-disciplined and responsible individual with good teamwork skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Coordinate shipping instructions with customers.
• Book flights and arrange shipments.
• Handle customer enquiries effectively.
• Ensure compliance with SOP.

Skills

Airfreight experience

Knowledge of Incoterms 2010

Teamwork

Proactive attitude

Job description

Job Description

• Coordinate with designation and customer for shipping instruction
• Booking flights with procurement team
• Arrange for shipments collection with customers and Air Traffic team
• Basic knowledge on cargo commodity as per IATA rules and regulations
• Track and monitor shipments status and inform customers accordingly
• Maintain good rapport with both internal and external stakeholders
• Handle all customers' enquiries timely and effectively
• Work closely with internal operations to meet customers' requirements.
• Ensure compliance with customers' Standard Operating Procedures (SOP).
• Ensure all data are updated correctly in the system
• Work with billing team to close off jobs and issue invoice
• Take lead in issue resolutions
• Implement improvements to enhance service capability within the team
• All other adhoc work tasks assigned by Supervisor / Manager.

Requirements

• Min 2 years experience in Airfreight and familiar with export process
• Competent in Incoterms 2010
• Self-discipline and responsible individual who is proactive and good teamwork
• Able to work independently in a face-paced environment