After Sales Executive

YANMAR ASIA (SINGAPORE) CORPORATION PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading multinational company in Singapore is looking for a dedicated individual to handle order processing, shipment coordination, and payment liaison. The role involves entering orders into the RPMS system, coordinating with various departments, and managing claims from distributors. Ideal candidates should have strong organizational skills and the ability to handle multiple tasks efficiently. This position offers an opportunity to contribute to a dynamic team in a vibrant work environment.

Responsibilities

• Process orders received from distributors/customers including order entry into RPMS system.
• Coordinate shipments with warehouse and shipping departments.
• Investigate claims made by distributors for shortages or defective parts.

Job description

• Process order received from distributors/customers including order entry into RPMS system, issue D/O, etc
• Process back orders to HQ
• Process manual purchase orders and shipping instructions to other vendors like YEU, YA, Amman, Brazil, etc
• Coordinate shipments with warehouse department, shipping department and HQ
• Prepare certificates required for shipments
• Liaise with Accounting Department on payments to be made to HQ and vendors
• Follow up on all outstanding payment from distributors/customers
• Investigate claims made by distributors for any shortages, mis-supply, defective parts, etc
• Issue credit note upon receiving approval from superior on the claims received
• Assist with the handling of incoming telephone calls
• Prepare orders and sales reports and graphs where necessary