After Sales Account Manager

E-CRUIT TEAM PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for a Customer Service Specialist to build strong relationships with key customers and enhance service delivery. Candidates should have a diploma and at least 2 years' experience in the AV/IT industry. Proficiency in Microsoft Office is required. The role offers a salary of up to $6500, and candidates must be ready to start immediately or on short notice. Interested applicants should provide their expected salary and availability.

Qualifications

• Minimum 2 years of experience in the AV/IT industry.
• Proficient in Microsoft Office applications.
• Able to start work immediately or on short notice.

Responsibilities

• Build and maintain strong relationships with key customers.
• Coordinate with teams to ensure post-sales expectations.
• Conduct regular account reviews to drive revenue growth.
• Develop and implement customer service policies.

Skills

Relationship management

Coordination with teams

Customer service

Problem-solving

Revenue growth

Education

Diploma in relevant fields

Tools

Microsoft Office

Job description

Responsibilities

• Build and maintain strong relationships with key customers
• Coordinate with Account Managers, Sales, and Service Teams to align on post-sales expectations and ensure all required information is provided
• Conduct regular account reviews with end-users and drive post-sales revenue growth
• Manage service delivery for clients locally and regionally
• Develop and implement customer service policies, procedures, and standards
• Proactively understand client needs and deliver solutions to meet them
• Support the growth of existing accounts and contribute to new business opportunities
• Review and manage customer service contracts and service level standards
• Address customer complaints and work with teams to ensure timely resolution
• Collaborate with management to execute customer-focused growth strategies
• Any other adhoc duties as assigned

Requirements

• Diploma in relevant fields
• Min 2 years experience in AV/IT industry
• Proficient in Microsoft Office applications
• Location: Tai Seng
• Working Hours: Mon-Fri (9am - 6pm)
• Salary: Up to $6500
• Able to start work immediate or on short notice

How to apply

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey
EA Reg ID: R23114229
EA Licence No.:19C9603