Administrative Assistant (Fire & General Accident Claims)

TOKIO MARINE INSURANCE SINGAPORE LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading insurance company in Singapore seeks a Claims Associate to manage and process claims with various stakeholders. The ideal candidate holds a Diploma, ideally has a General Insurance certification, and has at least 2 years of relevant experience. Strong interpersonal and communication skills are essential, along with the ability to handle multiple tasks and a good working knowledge of Microsoft Office.

Qualifications

• Minimum qualification of Diploma or related discipline.
• Preferably with Certificate in General Insurance (CGI) or equivalent.
• At least 2 years of relevant experience.

Responsibilities

• Liaise with various stakeholders in the claims process.
• Assist Claims Executive to manage and process claims efficiently.
• Compile monthly and quarterly statistics as needed.

Skills

Interpersonal skills

Communication skills

Customer focus

Multi-tasking

Education

Diploma in related discipline

Certificate in General Insurance (CGI)

Tools

Microsoft Office

Job description

Responsibilities

• Liaise with policyholders, intermediaries, investigators, surveyors, adjusters, investigators, lawyers, 3rd party claimants, sister companies etc;
• Assist Claims Executive to manage and process claims expeditiously, professionally and equitably within agreed service benchmarks or applicable protocols;
• Periodic review of files as and when required;
• Ensure recovery claims are pursued and followed up periodically;
• Compile monthly/quarterly statistics and any other statistical data when required;
• Any other duty or assignment as and when instructed by the superior.

Requirements

• Minimum qualification of Diploma and or related discipline;
• Preferably with Certificate in General Insurance (CGI) qualifications or relevant insurance equivalent;
• At least 2 years of relevant experience;
• Well versed in insurance principles;
• Possess good interpersonal and communications skills;
• Able to multi-task, is a team player; conscientious, tactful, customer-focused and willingness to learn new skills;
• Good working knowledge of Microsoft Office application.